Any limitations on the Call Queues

Super Contributor

Hi,

 

I haven't seen yet, but are you aware of any limitations for the call queues on Teams? On Skype there were pretty small numbers, but this information is not shared on Teams:

- Max number of agent in overall

- Max number of queues

- Max number of agents per queues

- Max concurrent calls to call queues

Etc...

1 Reply
Hey Petri - A couple of quick answers. There isn't a max number of queues or max number of overall agents. However, there is a limit on agents PER queue (200). Admins can also set maximum number of concurrent calls in queues. The best place to find detailed information is here: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue