Home

[Service restored] Unathenticated users having issues logging in to Stream

%3CLINGO-SUB%20id%3D%22lingo-sub-292908%22%20slang%3D%22en-US%22%3E%5BService%20restored%5D%20Unathenticated%20users%20having%20issues%20logging%20in%20to%20Stream%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292908%22%20slang%3D%22en-US%22%3E%3CDIV%3E%3CFONT%3EType%3A%20Incident%3CBR%20%2F%3EStatus%3A%20Service%20restored%3CBR%20%2F%3ELast%20updated%3A%2011%2F29%2F2018%20-%26nbsp%3B9%3A50%20am%20PST%3C%2FFONT%3E%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%3CFONT%3EUser%20Impact%3A%20Users%20who%20aren't%20already%20logged%20into%20Stream%20or%20O365%20may%20be%20unable%20to%20login%20to%20Stream%20and%20get%20redirected%20to%20an%20%22Access%20denied%22%20error%20page%20on%26nbsp%3B%3CSPAN%3E%3CA%20href%3D%22http%3A%2F%2Fproducts.office.com%2Fmicrosoft-stream%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Fproducts.office.com%2Fmicrosoft-stream%3C%2FA%3E%20page%3C%2FSPAN%3E%3C%2FFONT%3E%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%3CFONT%3EScope%20of%20impact%3A%20This%20issue%20affected%20any%20user%20not%20already%20logged%20into%20O365%2FStream.%20If%20you%20login%20to%20O365%20via%20some%20other%20app%2C%20this%20issue%20did%20not%20occur.%3C%2FFONT%3E%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%3CFONT%3ECurrent%20status%3A%20This%20issue%20is%20currently%20resolved%20and%20not%20happening%20anymore.%20A%20code%20change%20was%20applied%20to%20Stream%20on%2011%2F21%2F2018%20that%20incorrectly%20removed%20an%20updated%20login%20flow%20between%20Steam%20and%20our%20marketing%20page.%20This%20resulted%20in%20having%20users%20who%20aren't%20logged%20into%20Stream%20redirecting%20to%20the%20incorrect%20marekting%20page%20which%20resulted%20in%20the%20Access%20Denined%20error.%20On%2011%2F27%20around%2010am%20PST%20a%20DNS%20change%20was%20made%20to%20revert%20this%20flow%20back%20to%20how%20it%20was%20previously%2C%20resolving%20the%20issue.%20A%20code%20change%20is%20in%20progess%20of%20being%20deployed%20to%20Stream%20to%20put%20back%20the%20correct%20marketing%2Flogin%20flow.%20When%20this%20change%20is%20fully%20deployed%20later%20this%20week%2C%20any%20links%20from%20non-logged%20in%20users%20to%20%3CA%20href%3D%22https%3A%2F%2Fweb.microsoftstream.com%2F*%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fweb.microsoftstream.com%2F*%3C%2FA%3E%20will%20not%20be%20redirected%20to%20the%20marketing%20page.%20Instead%20those%20users%20will%20just%20go%20to%20the%20normal%20O365%20login%20page.%26nbsp%3B%3C%2FFONT%3E%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%3CFONT%3EStart%20time%3A%2011%2F21%2F2018%3C%2FFONT%3E%3C%2FDIV%3E%0A%3CDIV%3E%3CFONT%3EEnd%20time%3A%26nbsp%3B11%2F27%2F2018%2010%20AM%20PST%3C%2FFONT%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E
Highlighted
Microsoft
Type: Incident
Status: Service restored
Last updated: 11/29/2018 - 9:50 am PST
 
User Impact: Users who aren't already logged into Stream or O365 may be unable to login to Stream and get redirected to an "Access denied" error page on http://products.office.com/microsoft-stream page
 
Scope of impact: This issue affected any user not already logged into O365/Stream. If you login to O365 via some other app, this issue did not occur.
 
Current status: This issue is currently resolved and not happening anymore. A code change was applied to Stream on 11/21/2018 that incorrectly removed an updated login flow between Steam and our marketing page. This resulted in having users who aren't logged into Stream redirecting to the incorrect marekting page which resulted in the Access Denined error. On 11/27 around 10am PST a DNS change was made to revert this flow back to how it was previously, resolving the issue. A code change is in progess of being deployed to Stream to put back the correct marketing/login flow. When this change is fully deployed later this week, any links from non-logged in users to https://web.microsoftstream.com/* will not be redirected to the marketing page. Instead those users will just go to the normal O365 login page. 
 
Start time: 11/21/2018
End time: 11/27/2018 10 AM PST