[Service restored] Newly uploaded videos not being processed for playback in East US region

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Microsoft

Type: Incident
Status: Service restored
Last updated: 01/30/2020 5:20 pm CST

User Impact: Newly uploaded videos to Microsoft Stream weren't getting processed and weren't able to be played

Scope of impact: This issue affected Stream customers whose tenant was in the "US East" data center.

Current status: Service restored. An issue was identified in the Azure Media Services instance in US East that is used by Microsoft Stream. AMS did a roll back on affected infrastructure and took mitigation steps to ensure that the backlog queue of videos got processed as quick as possible.

Start time: 01/30/2020 9:15 AM CST
End time: 01/30/2020 5PM CST