Stream on iOS app stuck on sign in

Copper Contributor

Hi! I got a new phone recently and it seems that the Stream app is having trouble signing me in. It gets stuck on the "Signing into your account" page after selecting the account I'd like to sign into. Has anyone else had this issue and managed to resolve it?

 

For reference I have Authenticator, Teams and Outlook also on my phone - and they all work fine. I have also tried clearing all of my browser cache, removing the account from Authenticator across all Microsoft apps on my phone, uninstalling all my Microsoft apps, re-installing Authenticator vs Stream in different orders, and the like...

 

(Hoping for a solution which doesn't involve needing to reset my phone).

 

5 Replies
I have this issue too

Hi @lacher321, thanks for reaching out. Request you to please open a support ticket for the issue.  

Hi @Sean Predith, thanks for reaching out. Request you to please open a support ticket for this. 

Thanks @prateekms, how does one lodge a support ticket?

@lacher321, you can connect with your IT admin for filing the support ticket. Alternatively, you can email us on streammobapp@microsoft.com