Feb 24 2023 08:38 AM
I am recording a screen capture video. When I add music using the "Add Music" feature and publish the video. The audio on the playback is all choppy and unrecognizable. I have no way of undoing it and I am required to re-record the video. I have tried multiple times, but can't get the audio to work when I add music. This worked on a recording I did a few weeks ago and it sounded great. I am not sure why is has stopped working. Does anyone have any ideas why it has stopped working? Is this a system wide problem?
Feb 24 2023 08:42 AM
Feb 24 2023 10:34 AM
@cbsmith5100 I'm getting reports from a lot of users in my organization with the same issue when they record in Stream or Flip and use the music feature. It wasn't an issue until recently. I'd love to know how to resolve this.
Feb 24 2023 02:13 PM
Correction. After downloading, I played the video, the audio is good for the first 90 seconds and then it stops as the video continues for the next 3 minutes and comes to an end. No sound after 90ish seconds.