We were recently testing the Stream web part in the SharePoint communication site through our mobile devices. Unfortunately, we are having difficulties in playing the stream embedded videos.
On an IOS device:
the stream video only shows a black square and does not even load up the video even when trying to play either in portrait or landscape orientation. (see screenshot 1)
the stream video shows the thumbnail and the play button(screenshot 2). When we press the play button, it loads and then shows the stream title and another play button which is unplayable unless you press play in landscape mode.
On an Android device:
the stream video shows a play button with the title. Upon clicking play, the video loads and then shows another unplayable button(screenshot 3). The video only plays when you play it on landscape orientation.
when you press the play button in safari, the video loads and plays without any issue regardless of screen orientation.
Is anyone experiencing the same issue with the stream web part as well? Is someone familiar with this issue already?