WMV File not Uploading

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New Contributor

I have tried several times to upload a WMV file which was recorded by a Polycom RSS4000.  The WMV file continually fails but a MP4 file has had better success.

The file format is a 1280x720p 30fps format recorded at 1280kbps. Audio is 64kbps 48Khz stereo. File size 426MB.  Date of upload was 8/9 and 8/10 2017.  file name includes .wmv and is less than 26 characters with alpha only text.

Audio Codec:  Windows Media Audio V8

Video codec is not showing in the Windows Media Player properties but the file format is a .wmv file and plays back fine in Windows Media Player.  Are there limitations to older WMV codecs?

 

11 Replies
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i have the same problem too
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My error code is (Error code 0x20400003). This is the message that comes up:

error.PNG

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And when i try to contact support, this comes up:

error.PNG

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Anybody having the same problem?

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I would recommend you to try access the video on different browsers and open a support ticket
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The original failure was with IE11.  2nd attempts include Edge 38.14393.1066.0 and Chrome 59.0.3071 which provided the same failure.

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The file format (and the WMV8 video codec) should have worked - would it be possible to share a link to the input video offline with us to debug the issue? Thanks!

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Not to be passive agresive, but as you can clearly see, i cannot get a support ticket.

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Would it be possible to share the content via OneDrive or other means, so we can investigate the upload issue?
I'll ask a colleague to follow up separately on the inability to open a support ticket. Thanks!
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I am also having this problem.  When I upload the video it errors out during processing. "There was an unexpected failure while processing the file. Please delete and try again later".  I have tried with several different videos and used Chrome and IE with the same result.

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Thanks Anil.

If anyone could share one of the problematic video files with me, I will engage the team to find a root cause.