SOLVED

Wirecast is not connecting to MS Stream

%3CLINGO-SUB%20id%3D%22lingo-sub-1448977%22%20slang%3D%22en-US%22%3EWirecast%20is%20not%20connecting%20to%20MS%20Stream%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1448977%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20customer%20who%20is%20trying%20to%20connect%20Wirecast%20encoder%20to%20MS%20Stream%20live%20event.%3C%2FP%3E%0A%3CP%3EBut%20he%20is%20getting%20an%20error%20message%20%3A%3C%2FP%3E%0A%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22TechEngineer13_0-1591637391602.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F197324i0EC1A42434CFE830%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22TechEngineer13_0-1591637391602.png%22%20alt%3D%22TechEngineer13_0-1591637391602.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3EWe%20have%20tried%20%2C%20on%20VPN%20and%20without%20VPN%20but%20same%20issues.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ECan%20Any%20one%20help%20%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThank%20you%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1449108%22%20slang%3D%22en-US%22%3ERe%3A%20Wirecast%20is%20not%20connecting%20to%20MS%20Stream%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1449108%22%20slang%3D%22en-US%22%3E%3CP%3EStream%20does%20not%20need%20credentials%2C%20by%20chance%20did%20you%20try%20entering%20in%20those%3F%3C%2FP%3E%3CP%3ECan%20you%20provide%20a%20screenshot%20from%20the%20Output%20Settings%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F401366%22%20target%3D%22_blank%22%3E%40TechEngineer13%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1449701%22%20slang%3D%22en-US%22%3ERe%3A%20Wirecast%20is%20not%20connecting%20to%20MS%20Stream%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1449701%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F31459%22%20target%3D%22_blank%22%3E%40Scott%20Tupper%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIts%20not%20getting%20connected%20at%20the%20initial%20stage%20itself.%20When%20we%20enter%20the%20RTMP%20%2F%20RTMPs%20link%20it%20give%20an%20error%20message%20which%20I%20shared%20in%20the%20inital%20message%20.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1449714%22%20slang%3D%22en-US%22%3ERe%3A%20Wirecast%20is%20not%20connecting%20to%20MS%20Stream%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1449714%22%20slang%3D%22en-US%22%3E%3CP%3Edo%20you%20know%20if%20port%201935%20is%20open%20at%20the%20firewall%3F%26nbsp%3B%20It's%20not%20a%20common%20port%20and%20a%20lot%20of%20network%20guys%20like%20to%20close%20down%20non-essential%20ports.%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F401366%22%20target%3D%22_blank%22%3E%40TechEngineer13%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1449716%22%20slang%3D%22en-US%22%3ERe%3A%20Wirecast%20is%20not%20connecting%20to%20MS%20Stream%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1449716%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F31459%22%20target%3D%22_blank%22%3E%40Scott%20Tupper%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ETCP%20ports%201935%20and%201936%20are%20open.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ETCP%20ports%202935%20and%202936%20are%20open.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThank%20you%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Microsoft

I have a customer who is trying to connect Wirecast encoder to MS Stream live event.

But he is getting an error message :

TechEngineer13_0-1591637391602.png

We have tried , on VPN and without VPN but same issues.

 

Can Any one help ?

 

Thank you 

4 Replies

Stream does not need credentials, by chance did you try entering in those?

Can you provide a screenshot from the Output Settings? 

@Susheel_Dogra 

@Scott Tupper 

 

Its not getting connected at the initial stage itself. When we enter the RTMP / RTMPs link it give an error message which I shared in the inital message .

do you know if port 1935 is open at the firewall?  It's not a common port and a lot of network guys like to close down non-essential ports.@Susheel_Dogra 

Best Response confirmed by Susheel_Dogra (Microsoft)
Solution

@Scott Tupper 

 

TCP ports 1935 and 1936 are open.

 

TCP ports 2935 and 2936 are open.

 

Thank you