Why only audio is recorded from Microsoft Teams

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New Contributor

Hello Microsoft Teams,

I'm facing a problem in these last 2 days. I have installed Microsoft Teams both in my pc and mobilephone Android. When I create a Call group, I join with my account into 2 ways:

1) I use my mobilephone to speak (because my microphone pc is not working good).

2) I use my pc to stream and record the call.

 

The result of this combination is that when I perform a record in this scenario, only audio is recorded and the desktop sharing is not recorded.

 

Do you have any explanation about this?

Thank you for your support.

 

2 Replies

Hi @Berhanu_Petranzan, sorry for the trouble here.  Can you please post this question the Microsoft Teams forum at in https://techcommunity.microsoft.com/t5/microsoft-teams/ct-p/MicrosoftTeams

 

Thanks!

@garrettbronner Thank you very much for your kind reply.

I submitted the post in Microsoft Teams.

 

Kind Regards.