Video uploads stuck in 'processing' step

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Contributor

I've tried uploading a few videos this afternoon and none of them will complete the upload. They all get stuck in the processing step never moving past 0%. Anyone else having this issue?

3 Replies

@Kate Bowling I'm having the same issue today. Earlier, I uploaded a video and it processed normally without issue. After that, I tried to upload another video but it is stuck at 0%. I even re-encoded the file to see if that would make a difference, to no avail. Did your issue ever resolve itself?

It took a couple hours but it finally finished the processing of the replacement video.

@Kate Bowling 

This is a Microsoft Stream error. I think you should raise a ticket. Microsoft support team can surely help you on this! You can't do anything from your end.

I hope this information helps you!

Regards,

Lewis