Mar 13 2021 10:39 AM - edited Mar 13 2021 10:43 AM
Hello,
This week I’ve started having issues creating Stream videos. I am doing what I always do create my stream videos, but now every time I try to trim a video I get this message (see attached) and it won’t allow me to trim the video. It only started this week. I’ve never run into this issue before. In order to edit my videos in Video Editor I need to turn the stream video into an mp4 by trimming it. So I am kind of stuck. Reloading and refreshing do not help.
Any idea what’s going on? Anyone else getting these error messages when attempting to trim?
"We ran into a problem. Please reload this page and try again. SessionID: 77857f3f-2fe3-4e28-a2b5-223bfed36e9c"
Apr 20 2021 12:32 PM
Following, as I'm receiving the same error message when I attempt to trim a video in Microsoft Stream. Did you discover a workaround? @erica1260
Apr 20 2021 01:05 PM
Hi! @BlueSky1575
I never figured out anything. Our IT department told me to restart my computer. LOL.
I decided to start filming using powerpoint of all things, since i needed good screen capture recording. Then I could have it ready locally as an .mp4 to bring into Video Editor to trim and edit. Worked nicely.