The server encountered an error while searching for videos, please try again later

%3CLINGO-SUB%20id%3D%22lingo-sub-1293028%22%20slang%3D%22en-US%22%3EThe%20server%20encountered%20an%20error%20while%20searching%20for%20videos%2C%20please%20try%20again%20later%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1293028%22%20slang%3D%22en-US%22%3E%3CP%3EI%20see%20a%20red%20%22%3CSPAN%3EThe%20server%20encountered%20an%20error%20while%20searching%20for%20videos%2C%20please%20try%20again%20later%22%20error%20when%20trying%20to%20find%20videos%20in%20Discover%20-%26gt%3B%20Videos.%20The%20home%20page%20says%20%22It%20looks%20like%20something%20went%20wrong.%20Refresh%20your%20browser%20to%20try%20again%22%20under%20My%20watchlist%20and%20Followed%20channels.%20When%20I%20click%20a%20direct%20link%20to%20a%20previously%20recorded%20video%20I%20see%20%22The%20request%20is%20invalid%20%2F%20Please%20check%20the%20web%20address%20and%20try%20again%22.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EThere%20is%20nothing%20on%20the%20service%20status%20forum%20but%20seems%20pretty%20broken.%20I%20see%20a%20couple%20of%20posts%20from%20people%20with%20similar%20issues%2C%20one%20cleared%20up%20in%20a%20day%20and%20another%20looks%20like%20it%20was%20an%20issue%20for%20weeks.%20What's%20going%20on%20and%20how%20do%20we%20get%20our%20content%20back%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1351254%22%20slang%3D%22en-US%22%3ERe%3A%20The%20server%20encountered%20an%20error%20while%20searching%20for%20videos%2C%20please%20try%20again%20later%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1351254%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20had%20the%20same%20exact%20issues%20off%20and%20on%20over%20the%20last%20couple%20weeks.%20I%20will%20be%20submitting%20a%20support%20ticket.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F614818%22%20target%3D%22_blank%22%3E%40Robert-Ellison%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1584325%22%20slang%3D%22en-US%22%3ERe%3A%20The%20server%20encountered%20an%20error%20while%20searching%20for%20videos%2C%20please%20try%20again%20later%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1584325%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F367258%22%20target%3D%22_blank%22%3E%40JSwim%3C%2FA%3E%26nbsp%3B%20We've%20had%20reports%20of%20this%20error%20now%20as%20well.%26nbsp%3B%20Did%20you%20receive%20a%20resolution%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1584734%22%20slang%3D%22en-US%22%3ERe%3A%20The%20server%20encountered%20an%20error%20while%20searching%20for%20videos%2C%20please%20try%20again%20later%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1584734%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F251010%22%20target%3D%22_blank%22%3E%40AndreaHansen%3C%2FA%3E%26nbsp%3BNo%2C%20we%20never%20got%20a%20resolution%20from%20Microsoft.%20The%20issue%20stopped%20appearing%20after%20a%20few%20weeks%2C%20but%20we%20still%20do%20not%20know%20the%20root%20cause%2Ffix.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

I see a red "The server encountered an error while searching for videos, please try again later" error when trying to find videos in Discover -> Videos. The home page says "It looks like something went wrong. Refresh your browser to try again" under My watchlist and Followed channels. When I click a direct link to a previously recorded video I see "The request is invalid / Please check the web address and try again". 

 

There is nothing on the service status forum but seems pretty broken. I see a couple of posts from people with similar issues, one cleared up in a day and another looks like it was an issue for weeks. What's going on and how do we get our content back?

3 Replies

We have had the same exact issues off and on over the last couple weeks. I will be submitting a support ticket. @Robert-Ellison 

@JSwim  We've had reports of this error now as well.  Did you receive a resolution?

@AndreaHansen No, we never got a resolution from Microsoft. The issue stopped appearing after a few weeks, but we still do not know the root cause/fix.