Jun 12 2018 07:38 AM
Jun 12 2018 07:38 AM
Uploaded to Stream an MP4 video created in Skype for Business, size about 146MB, length about 40 minutes, upload was successful but processing did not proceed beyond 0% after a long wait/leaving to do other tasks.
Took this MP4 video and re-encoded it using Handbrake, this resulted in a smaller file (40MB in size). Upload was successful, but again stuck at 0% processing.
Took another random MP4 video, size is 47MB, 10 minutes long, uploads fine but again stuck at 0% processing.
Other things tried: delete video and try again, publish
Help me determine if I am the problem or Stream is the Problem.
Jun 12 2018 07:44 AM
Shortly after I completed documenting this problem, it began processing. It appears that processing does function, albeit after a long delay. Any idea as to cause of delay? I will tell users to upload the video then give it more time.
Jun 12 2018 09:00 AM
Jun 12 2018 09:05 AMSolution
That seems a bit longer than normal, but not outside the realm of possblity, depending on how much other traffic is going in the data center you are connected to.
Jun 13 2018 05:08 AM
Mar 15 2019 03:10 AM
I also have this problem. Sometimes the process starts after uploading. Other times it will never start, not even after several hours. I uploaded a bunch of videos last night. This morning they are still 0% processed. I have to delete them and upload again. That usually helps.
Oct 24 2019 08:28 AM
Thanks for posting this - I was wondering this same thing. It has been at 0% for me for about 20 minutes on a ~140MB video file. Just seems like I did something wrong. Hoping I will get the same favorable result eventually, so I appreciate the post.
Oct 24 2019 11:59 AM
@Brent_EllisonI think the problem is with Stream. I've also been trying to add the same video for three hours now. It uploads successfully, but never progresses, stuck at 'Processing... 0%'. Don't know why they have to process a video that's already h.264 with aac audio anyway, which is the standard web format. Hey, someone at Microsoft, please restart the encoding process on the server!
Oct 24 2019 01:07 PM
@LexHawk Mine did complete - took about 30 minutes and then it was working. In my case, there just wasn't any progress indicator, so it looked hung at 0%. I think it would be better if it said something else - no percentage indicator and something like - may take some time to process or something instead, so you know it is working but not providing a measurement. Anyways, all good now in my case. They were MP4's.
Nov 21 2019 09:41 AM
This has just started happening today. Normally it takes about 3-5 minutes to process a video, but this one was hanging around for 30-40 minutes. One new thing is a message along the lines of "By continuing you agree that (i) your use of this feature complies with your organization’s applicable terms, (ii) you have the necessary rights and permissions from people in your video, and (iii) that your video will not violate the copyright, privacy or other rights of others." But there's not place to agree - is this part of a recent upgrade?
Dec 04 2019 10:38 AM
@Max Donner this seems to still be an issue. Yesterday's 2 minute video never did process. Stream timed out overnight. I was able to come in this morning and delete and upload the video several times and finally it processed and we were able to view it. Today, we are again stalled out at 0%. I wish there was a way for me know if we are doing something wrong or if there is a problem with our connection or an issue with Stream. It is very frustrating! I would greatly appreciate any tips or hints on this issue. Thank you!
Dec 04 2019 11:41 AM
Having the same issue. Thought it was me. I'm trying to start a web series at work and everything has been a battle. Hopefully the war is over soon. Stuck on 0% i hope Microsoft fixes this issue.
Dec 05 2019 11:22 AM
@shannonann66 Wish I could help. My take is that whatever server farm Microsoft Stream lives on, it can't always handle the load.
For all who are affected, it may be good to open up a support case through the O365 admin portal- even if it only happens once. I imagine enough cases opened would create incentive for them to look at it more closely.