Apr 23 2021 11:03 AM
Apr 23 2021 11:03 AM
Everything was working fine until about a week ago. We have stream videos on a sharepoint page. We then have the sharepoint page added to a team in MS Teams.
Everything works fine if using Teams in the browswer, the videos play and all the links work just fine.
However, on the MS Teams desktop app the same page doesn't work. All the links to stream videos tell us we have to sign in to see the content.
I am a global admin and have access to all videos and links and it is still a problem. But again everything works perfect in the Teams in the browswer.
It is like it is not passing the authentication of the person logged in the desktop app through to Stream to show the videos. I have done research and it appears others have had this issue in 2017 and in 2020(usually teachers) but no one has ever mentioned they resolved it.
I am sure people have the correct security for it and we can go to sharepoint and view the videos just fine. Also, if we add the video to the stream app in the teams desktop it works. It appears to be only when the stream videos are on a sharepoint page and that page has been added to the team that the desktop app has a problem.
Strangely this also seemed to coincide close to the announcement that Microsoft Stream will soon be called Microsoft Stream Classic as they are changing the way stream works all together over the next year.
Apr 23 2021 01:41 PM
@Glenn_ScottI have found with authentication issues like this in the desktop app, that problem is usually solved by having the user take the following two steps. If number 1 doesn't work, try number 2.
Apr 23 2021 02:20 PM
Thank you, I tried that but it did not work. I also spun up a new virtual machine with a fresh windows install and teams install and the issue occurs on a brand new setup as well with credentials being used for the first time.
The odd thing is that if I uninstall teams completely and reinstall the videos will show just fine the first time I log back into MS Teams desktop app. But if I leave the page and come back to it, the videos are back to being inaccessible and it wants me to sign into Stream. Also, if I click on the link to sign in to stream it just takes me to a blank page and never requests credentials https://web.microsoftstream.com/authredirect
Apr 28 2021 01:50 AM
Apr 28 2021 12:19 PM
@Anita Boerboomthanks for the feedback. I haven't opened a support ticket with Microsoft. Perhaps the root cause is different from what users in our tenant were experiencing.
May 05 2021 08:24 AMSolution
May 05 2021 08:41 AM
That's what I was afraid of. Just haven't had time to open a ticket myself.
May 21 2021 12:44 AM