Stream "Storage Quota" Error

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Occasional Visitor

1.  As of 11/13/2020, when I record a meeting in Teams, I see this notice when it is complete:  "Your recording wasn't saved because you ran out of storage in Stream.  Delete something or ask your IT admin for more space."  I am given the option to download, which I do.

 

2.  When I try to upload the video to my Stream channel, I get this error:  "You can't upload this video because your tenant's storage quota has been exceeded."

 

I downloaded and deleted old videos and tried to upload the new ones again.  I received the same error and opened a ticket with my IT department.  I was told that Microsoft is "doing something" that is affecting Stream and there is no eta.  Can anyone confirm this?

 

Thank you!

6 Replies
Hi Leyna, Have you contacted Microsoft as explained in this article? https://docs.microsoft.com/en-us/stream/quotas-and-limitations
Maybe your Total videos > 500,000 , or total channels > 20,000 or total storage exceeded?
https://docs.microsoft.com/en-us/stream/license-overview#storage
I have a follow up question on this...what happens to the Teams meeting recordings while Stream Storage has hit 100% mark already. Is there anyway to find and retrieve them? I am working on making some space available by deleting old videos.
same issue here!

@Elevatekp , I am also facing the same issue . Getting the message as :"Your recording wasn't saved because you ran out of storage in stream. Delete something or ask your IT admin for more space." I need the session recording" .
I am unable to download the video as well.

Is there anyway to download or recover that video? Thanks.

 

Same issue here - what's the official answer to resolve this?

  1. Recover that recording
  2. Resolve the issue going forward

@Cesar Martinez , How to recover that recording?

I am unable to download the recording or access it.Thanks