Jun 24 2020 05:16 PM
Jun 24 2020 05:16 PM
Hello there -
I recorded a Teams Meeting today wearing my Teams Certified Earbuds from Jabra. When I played back, there is no sound. I'm thinking that Teams does not recognize external audio devices for recordings? I was talking just fine in the meeting and people heard me. I avoid my laptop audio because I get complaints of echos.
Any advise or experience in this area would be appreciated. I'm thinking I just need to use the laptop audio going forward...but was hoping not to.
Jun 28 2020 10:00 AM
Thank you for your inquiry.
It was the audio - I had recorded while using my Jabra headset and played back and could not hear anything, though the video was fine. I ended up switching to the laptop audio and heard it just fine. So I guess all is okay.
The training video was for a client and I had about 12 people on the call during this training (all guests). Come to find out it was all for nothing because Streams does not allow you to share with a guest. One of the most lamest limitations one can think of. So now we'll do a Zoom meeting, or Gotomeeting so I can record and they can view.
Thanks Microsoft....I'm out there talking up MS365 to clients, and then this restriction of the Streams video is kinda a embarrassment.
Oct 02 2020 06:18 AM - edited Oct 02 2020 06:20 AM
@mclemmons Just before you join a meeting, there should be a screen that lets you choose mute or video off...near the middle of that screen is a gear. Click on the gear and you will see a choice as to which speakers to use and which mic. I deselected my Jabra for both there.
Nov 16 2020 12:00 PM
@Paul_B860 You could have your IT admin put in a support ticket to Teams to see if there is anything that can be done. But my guess is that if whatever bug happened dropping the sound from the original recording there isn't a way to recover this.
Apr 30 2021 12:13 PM
@mclemmons I am experiencing the same issue!
I'm hoping for a solution or work around meanwhile.
I shared my desktop to present a PowerPoint presentation and the recording automatically saved in OneDrive has no sound.
I turned on the option to include audio prior to the start of the training. I also tested it again after I realized the recording was missing audio.
May 21 2021 12:48 PM
@mclemmons Thank you so much for this post. I am having the same issue... have tried the solutions mentioned in the thread, like changing settings when joining a meeting. I didn't used to have this issue, so I don't know what's changed. Hope there is a solution forthcoming...