Jan 31 2019 01:27 PM
Jan 31 2019 01:27 PM
In my videos uploaded to Stream, I'm having trouble with the "Autogenerate a caption File" feature.
I've set the video language to English
I've selected "Autogenerate a caption file".
Then, the process appears to start...as the video gives me the "Show Transcript" option and says " Audio transcripts aren't quite ready yet. Check back soon.".
However, when I come back, there is no transcript and the "Show Transcript" option is no longer present.
Has anyone seen this? How do I fix this?
Jan 31 2019 02:22 PM
Dec 06 2019 06:08 AM
Jan 03 2020 01:58 PM
If you find this happening again, please put in a support ticket and make sure to include the session ID from ? > About Microsoft Stream so we could try and figure out what the issue is and fix it.
May 05 2020 11:05 AM
I had the same issue as Greg and tried Christopher's workarounds with no luck. The videos still show: "Audio transcripts aren't quite ready yet. Check back soon."
Does anyone have any methods that resolve this?
May 11 2020 12:25 AM
@Greg Davidson Having the same issue with a number of longer videos ranging from 1.5-3 hours in length. Some of them generate the captions automatically some not. There doesn't appear to be any pattern (e.g. length, upload order etc).
Have tried unsuccessfully to use the above workarounds. Still not working.
Jun 15 2020 01:27 PM
We just experience the inability to have the autogenerating captions not appearing. The closed captions appear during the video, but we are unable to make any corrections to the narration. This is a real immediate concern. Where do I submit a work order, I would gladly do so and reference this session.
Aug 22 2020 12:10 PM
I was able to download the transcript. I clicked update video details. Under the options, I went to Captions and to the right I clicked download file. I then uploaded the saved download file and unchecked the autogenerated caption box. The captions were there before I cropped the video. The transcript did match the cropped video changes.
Aug 24 2020 07:59 AM
@CaraMc1972 I left out that part unintentionally. I was able to download the captions even though it said "it's taking longer than usual to process". The full caption was there in the download so when I uploaded it the message went away and I had captions.
Feb 24 2021 04:54 PM
Problem: On my video, the auto-generated closed captions were showing up, but the transcript area said "The transcript is taking longer than expected."
Solution: Under the video, I clicked on the three dot menu and selected "update video details." I looked for "captions" and downloaded the captions file, which had been auto-created. Then I unchecked the "autogenerate captions" box and clicked "upload a caption file." I uploaded the same file I had just downloaded, and then the transcript appeared.