Problems accessing a video using personal email account

New Contributor
I am no longer permitted to access a video on Steam (recorded on MTeams). The video was recorded at the beginning of July and I could access it using my personal hotmail account. However, when I tried accessing it yesterday, I received an error message stating that personal accounts cannot be used. I also tried a work email account but it didn't work either. I need to urgently access this recording. Any ideas?
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