Only recording sound and not recording screen share

Frequent Visitor

Hi.

 

I tried to record a meeting but it only recorded the audio and people's teams photos/any live webcam footage people were sharing. It did not capture screen sharing of a presentation.

 

Can this be fixed?

 

Many thanks

4 Replies

Hi @Danielle50 sorry for the issue!  Can you please post this to the Teams forum at https://techcommunity.microsoft.com/t5/microsoft-teams/ct-p/MicrosoftTeams?  Stream is playing back what was recorded, and they will be able to help with why the full meeting wasn't recorded.  Thanks! 

Hi @Danielle50 I found out a little more info - Teams is aware of this and is investigating.  Thanks!

Today, I faced the exact same problem !!
Any updates ?!

Hi @Aktham I apologize for the inconvenience, we are working on this and Teams is tracking this issue with more info at https://answers.microsoft.com/en-us/msoffice/forum/all/something-went-wrong-with-the-recording-no/2e...