03-24-2018 07:28 PM
03-24-2018 07:28 PM
Anyone got trouble like my Teams members in the following picture. The problem is they used to access video posted on MS Stream until last week. Now all these video show a warning that they can not access anymore.
03-25-2018 06:34 PM
We are having the same issue.
Starting a few days ago at random some users have been unable to see videos or channels on Stream.
Sometimes a user will be unable to see the channel at all and sometimes just a specific video.
I have had some success removing the user from the group, then re-adding them. At least that worked yesterday, now today they've lost access again.
03-27-2018 09:05 AM - edited 03-27-2018 09:06 AM
@David Nguyễn - From the screen shot it looks like the users are accessing stream videos that are linked/embedded into a OneNote, and then that OneNote is a tab in Teams. Does it work if the users open up the OneNote directly or is it still the same? Can users go to the linked video directly in Stream does that work? The message says they don't have access, I'm wondering if someone changed the permissions on the video itself?
@Jeff Ammons - How are the videos added into Teams in your case? Are they putting the videos in a OneNote which is then a tab in teams like the above example, or are they using the Stream tab direction in teams?
@Saili Raje - Can you take a look at this?
03-27-2018 09:59 AM
03-27-2018 10:06 AM
03-27-2018 11:32 AM
@David Nguyễn and @Jeff Ammons - Do you happen to know if your groups/teams use "hidden membership"? I just talked with one of our on call engineers and there is an open incident related to Stream not being able to recognize the correct membership of a group when hidden membership is enabled for the group. This just started happening since our last deployment. We are actively working on fixing this issue and getting it deployed as fast as we can but it will likely take a few days or so. As a workaround if a member is upgraded to be an owner of the group Stream works correctly. So sorry for this bug.
03-27-2018 03:55 PM
Hi, @Marc Mroz.
I'm not familiar with hidden membership.
In my case I created groups in Teams and added Class Notebooks. Then I create Group Channels in Stream for each group (usually 2-4 channels per group).
Once I publish a lecture video, I paste the link into OneNote.
This has been working great since back in the fall.
Last week I got my first report of a student who couldn't view a video.
I've had spotty success removing users from groups and adding them back. Sometimes that works and sometimes it either doesn't work at all or works temporarily.
In some cases they can see the channel, just not any videos in it.
I've also tried manually adding a student directly to the video itself and sometimes that works.
I will try making them owners next.
I do have a support ticket open #:7707118.
Thanks for your help!
03-28-2018 09:29 AM
It seems like your issue is related to the Hidden Membership issue we are looking into to fixing. If your organization uses the SDS service to create Teams/Groups automatically for classes, that tool always sets the membership to hidden.
Update on Fix:
It turns out this issue seems harder to fix/address than we thought originally yesterday. The issue is that we change significantly how we sync group membership into Stream (to help improve scale/performance of syncing) and with this change we introduced this problem. We are in discussions with the AAD team inside MS to try and track down the correct way for us to fix this problem. It will likely take us some time to find the right fix and deploy it. So sorry.
03-29-2018 04:22 PM
Update on Fix:
We are working on a hot fix right now that should be done soon. It will take a few days to fully deploy that hot fix to all regions, but you should have this working again soon. Sorry for our bug.
For the hot fix we ended up rolling back to part of the previous behavior to address this issue in the short term and are working on a better longer term fix that still accomplishes the scale/performance improvements we were originally targeting.
08-07-2020 07:04 AM
The issue still persists. It worked fine until last month but now the connection seems to be broken again, and we can't access Stream videos, as well as Forms, from Class Notebook inside the Teams desktop app.
08-28-2020 05:39 AM
This issue is happening in our tenant as well. I have users that can see the Stream/Channel just fine, all videos as they are shared with everyone; tenant wide. When I place the channel into a Teams tab, the issue arrives. No solution that I can find and no reason the users should not be allowed to see the content. Is this not a very important issue to consider and try to get fixed asap? Sure doesn't seem to be based upon the timeline in this thread. Anyone call into premier support to try and drive a solution out and if so, can you provide us with the details of that conversation? Support here appears to not really care much about this, unfortunately!
12-10-2020 04:23 AM
Same issue here, can't access to video in some Teams (i newly joined the Teams to help a student with the same error).
I added 2 others test accounts, and it work fine for them.
I checked the permissions in stream with my admin account, everything looks good, the group have the right permissions.
Do you have any ideas ?
Maybe linked to the update of teams (we've just received the news features for small groups during a meeting).
Thanks a lot