Interactivity - Embedded form not visible to some users within the organization

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Occasional Visitor

Hello!

 

I've recently started using Stream to push content within our organization, and tried adding Interactivity in our latest video. For some reason, a few users are not able to see the Form in Stream - there is no indication on their view that any Form has been linked to the video, and the video plays right past where the form *should be* on the scroll bar below the video.

 

I have tried the following to try to resolve:

  • Removing and re-adding the form
  • Re-posting the video from scratch
  • Changing the form to be fillable by anyone with the link whether inside/outside the organization

 

To date, I have not been able to figure out why this is. I finally just sat with one of the affected users to validate that they weren't seeing the form.

 

If the user enters the link to the Form directly, they are able to fill it out in the Forms app, but just not when it is embedded in Stream.

 

Again, out of the 2K users I've shared the video with, <20 have reported this issue so far. Most people are able to see the form and fill it out.

 

Any suggestions?

 

Thanks!!!

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