SOLVED

I can't upload a video.

%3CLINGO-SUB%20id%3D%22lingo-sub-108789%22%20slang%3D%22en-US%22%3EI%20can't%20upload%20a%20video.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-108789%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can't%20upload%20any%20video%20of%20any%20size.%20The%20upload%20'circle'%20goes%20round%20and%20then%20eventually%20fails.%20However%2C%20I%20can%20upload%20the%20same%20videos%20to%20Microsoft%20Video.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20a%20sudden%20thing%20asI%20have%20previously%20been%20able%20to%20upload%20videos%20on%20Stream.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20help%20would%20be%20wonderful.%3C%2FP%3E%3CP%3EJon%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-115016%22%20slang%3D%22en-US%22%3ERe%3A%20RE%3A%20I%20can't%20upload%20a%20video.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-115016%22%20slang%3D%22en-US%22%3E%3CP%3EBrilliant!%20That%20is%20very%20useful%2C%20thank%20you%20for%20providing%20the%20link%2C%20much%20appreciated.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-114920%22%20slang%3D%22en-US%22%3ERe%3A%20RE%3A%20I%20can't%20upload%20a%20video.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-114920%22%20slang%3D%22en-US%22%3E%3CP%3EGlad%20you%20got%20it%20figured%20out.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EFYI...%20We%20have%20all%20the%20URLs%20you%20need%20to%20whitelist%20%2F%20allow%20within%20your%20network%20here.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2FOffice-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2%23bkmk_video%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2FOffice-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2%23bkmk_video%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E(It's%20a%20combined%20list%20between%20O365%20Video%2FStream.%20Not%20all%20the%20URLs%20are%20used%20by%20both%20services).%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-114762%22%20slang%3D%22en-US%22%3ERe%3A%20RE%3A%20I%20can't%20upload%20a%20video.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-114762%22%20slang%3D%22en-US%22%3E%3CP%3EHello.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20the%20tip.%20It%26nbsp%3Bwas%20the%20filtering%20appliance%20(Smoothwall%20in%20our%20case)%20restricting%20the%20connection.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhitelisting%20the%20following%20URL%20seemed%20to%20do%20the%20trick%20for%20us%3B%3C%2FP%3E%3CP%3E*.blob.core.windows.net%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20don't%20have%20the%20ability%20to%20specify%20wildcards%20then%20you%20will%20be%20needing%20to%20include%3C%2FP%3E%3CP%3Eamseuno1stocmpoola001g2.blob.core.windows.net%3C%2FP%3E%3CP%3Eto%3CBR%20%2F%3Eamseuno1stocmpoola020g2.blob.core.windows.net%3C%2FP%3E%3CP%3Eand%20everything%20inbetween.%20001%2C002%2C003%20etc.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20did%20however%20also%20whitelist%20the%20following%20for%20good%20measure%3B%3C%2FP%3E%3CP%3Eeuno-1.notification.api.microsoftstream.com%3CBR%20%2F%3Eeuno-1-content.api.microsoftstream.com%3CBR%20%2F%3Eweb.microsoftstream.com%3CBR%20%2F%3Eassets.onestore.ms%3CBR%20%2F%3Eamsglob0cdnstream11.azureedge.net%3CBR%20%2F%3Eaz416426.vo.msecdn.net%3CBR%20%2F%3Es0.assets-yammer.com%3CBR%20%2F%3Eeuno-1.api.microsoftstream.com%3CBR%20%2F%3Evortex.data.microsoft.com%3CBR%20%2F%3Enps.onyx.azure.net%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHope%20this%20helps%20someone%20in%20the%20future.%20Videos%20are%20now%20successfully%20uploading.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%2C%3CBR%20%2F%3ENick%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-114737%22%20slang%3D%22en-US%22%3ERE%3A%20I%20can't%20upload%20a%20video.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-114737%22%20slang%3D%22en-US%22%3EIt%20seems%20to%20be%20our%20school's%20filter.%20I%20have%20now%20removed%20myself%20from%20the%20system%20and%20it%20works%20fine.%20Try%20uploading%20from%20home%20to%20test.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-114736%22%20slang%3D%22en-US%22%3ERe%3A%20I%20can't%20upload%20a%20video.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-114736%22%20slang%3D%22en-US%22%3E%3CP%3EHello.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%20having%20the%20same%20problem%3B%20did%20you%20manage%20to%20get%20yours%20resolved%3F%20We%20are%20currently%20looking%20at%20migrating%20from%20Office%20365%20Video%20to%20Stream%20but%20the%20process%20has%20not%20been%20smooth.%20Will%20be%20creating%20a%20support%20ticket%20shortly.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%2C%3C%2FP%3E%3CP%3ENick%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E...%20Just%20to%20add%2C%20we%20have%20tried%20MP4%20and%20AVI%20videos%20which%20upload%20fine%20to%20Video.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Contributor

Hello,

 

I can't upload any video of any size. The upload 'circle' goes round and then eventually fails. However, I can upload the same videos to Microsoft Video.

 

This is a sudden thing asI have previously been able to upload videos on Stream.

 

Any help would be wonderful.

Jon

5 Replies
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Hello.

 

We are having the same problem; did you manage to get yours resolved? We are currently looking at migrating from Office 365 Video to Stream but the process has not been smooth. Will be creating a support ticket shortly.

 

Thank you,

Nick

 

 

... Just to add, we have tried MP4 and AVI videos which upload fine to Video.

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It seems to be our school's filter. I have now removed myself from the system and it works fine. Try uploading from home to test.
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Hello.

 

Thank you for the tip. It was the filtering appliance (Smoothwall in our case) restricting the connection.

 

Whitelisting the following URL seemed to do the trick for us;

*.blob.core.windows.net

 

If you don't have the ability to specify wildcards then you will be needing to include

amseuno1stocmpoola001g2.blob.core.windows.net

to
amseuno1stocmpoola020g2.blob.core.windows.net

and everything inbetween. 001,002,003 etc.

 

I did however also whitelist the following for good measure;

euno-1.notification.api.microsoftstream.com
euno-1-content.api.microsoftstream.com
web.microsoftstream.com
assets.onestore.ms
amsglob0cdnstream11.azureedge.net
az416426.vo.msecdn.net
s0.assets-yammer.com
euno-1.api.microsoftstream.com
vortex.data.microsoft.com
nps.onyx.azure.net

 

 

Hope this helps someone in the future. Videos are now successfully uploading.

 

Cheers,
Nick

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Best Response confirmed by Marc Mroz (Microsoft)
Solution

Glad you got it figured out.

 

FYI... We have all the URLs you need to whitelist / allow within your network here.

 

https://support.office.com/en-us/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-ab...

 

(It's a combined list between O365 Video/Stream. Not all the URLs are used by both services).

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Brilliant! That is very useful, thank you for providing the link, much appreciated.