Expired session

Occasional Visitor
Hi. I’m a university student and the university is using Microsoft stream for lectures at the moment. Every time I start a video, I get a your session has expired pop-up about every 10-20 seconds, then the video stops. I have no other tabs open, I haven’t left the computer at all, it doesn’t matter if I logged in 15 seconds ago or 10 minutes ago, and my date and time are correct. So far I haven’t been able to watch any of my courses. Is someone able to help me fix the issue? Thank you.
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