Error uploading recorded videos

%3CLINGO-SUB%20id%3D%22lingo-sub-2111580%22%20slang%3D%22en-US%22%3EError%20uploading%20recorded%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2111580%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I%20am%20a%20teacher%20using%20Microsoft%20Stream%20to%20record%20video%20lessons%20(my%20screen%2Fvoice)%20to%20upload%20to%20Teams.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20had%20been%20using%20it%20fine%20for%20the%20last%203%20weeks%20but%20since%20Friday%2C%20I%20have%20started%20getting%20an%20error%20message%20when%20uploading%20-%20see%20attached.%20This%20occurs%20when%20I%20click%20on%20'upload%20to%20Stream.'%20It%20prepares%20up%20to%2075%25%20and%20then%20says%20'Preparing%20failed.%20Something%20went%20wrong%20preparing%20your%20video.%20You%20can%20try%20again%20or%20download%20the%20original%20version.'%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20seem%20to%20be%20able%20to%20upload%20short%20videos%20(e.g.%20up%20to%202%20minutes)%20but%20I%20was%20previously%20able%20to%20record%20and%20upload%20videos%20up%20to%20the%20limit%20of%2015%20mins.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20really%20need%20this%20to%20work%20in%20order%20to%20facilitate%20remote%20learning%20so%20would%20be%20very%20grateful%20for%20any%20advice%20or%20suggestions%20for%20how%20to%20fix%20this.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMany%20thanks!%20Jessica%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2111580%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EUpload%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2112292%22%20slang%3D%22en-US%22%3ERe%3A%20Error%20uploading%20recorded%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2112292%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20your%20reply%20-%20unfortunately%20it%20hasn't%20resolved.%20It's%20been%20like%20this%20consistently%20since%20Friday%20despite%20repeated%20attempts!%20Even%20after%20a%204%20minute%20video%20it%20won't%20upload%20%3A(%3C%2Fimg%3E%20there%20isn't%20that%20much%20movement%20it's%20basically%20just%20me%20sharing%20a%20slide%20show%20and%20talking%20over%20it...%20so%20frustrating!%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2112175%22%20slang%3D%22en-US%22%3ERe%3A%20Error%20uploading%20recorded%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2112175%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F952400%22%20target%3D%22_blank%22%3E%40Jessica90%3C%2FA%3E%26nbsp%3Bdid%20it%20resolve%20yet%3F%20How%20big%20or%20lengthy%20was%20the%20reocreded%20video%3F%20Sometimes%20if%20therre%20is%20a%20huge%20recording%20with%20many%20moving%20parts%20in%20the%20meeting%20video%2C%20the%20size%20of%20the%20video%20grows%20bigger%20and%20it%20can%20break.%20i%20too%20faced%20it%20once%20but%20was%20able%20to%20upload%20it%20in%20the%20next%20attempt%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

Hi, I am a teacher using Microsoft Stream to record video lessons (my screen/voice) to upload to Teams.

 

I had been using it fine for the last 3 weeks but since Friday, I have started getting an error message when uploading - see attached. This occurs when I click on 'upload to Stream.' It prepares up to 75% and then says 'Preparing failed. Something went wrong preparing your video. You can try again or download the original version.' 

 

I seem to be able to upload short videos (e.g. up to 2 minutes) but I was previously able to record and upload videos up to the limit of 15 mins.

 

I really need this to work in order to facilitate remote learning so would be very grateful for any advice or suggestions for how to fix this. 

 

Many thanks! Jessica

2 Replies

@Jessica90 did it resolve yet? How big or lengthy was the reocreded video? Sometimes if therre is a huge recording with many moving parts in the meeting video, the size of the video grows bigger and it can break. i too faced it once but was able to upload it in the next attempt

Thanks for your reply - unfortunately it hasn't resolved. It's been like this consistently since Friday despite repeated attempts! Even after a 4 minute video it won't upload :( there isn't that much movement it's basically just me sharing a slide show and talking over it... so frustrating!