Feb 18 2020 03:12 AM
I have noticed a few threads making mention of timing issues with autogenerated closed captioning. Most of the videos I am uploading are experiencing similar issues where the subtitles come in a good 15 seconds early, and it throws the entire transcript out.
There is an option to edit the text, but not the timing. Is this something that has been remedied and I am just missing the option? Or is it an issue native to the platform? Obviously, downloading and manually editing the VTT file is the least desirable option.
Feb 18 2020 03:53 AM
Feb 18 2020 03:57 AM
Thanks @Christopher Hoard. Just tried this. Unfortunately, it seems to just re-generate the same timestamps.
Feb 18 2020 05:30 AM
Thanks for confirming. @Marc Mroz or team we have had a number of cases recently being flagged of transcripts being out of sync with the video. Is there a defined solution to combat this? Regenerating the transcript does not work, neither does reuploading the video.
@BradW84 a response from the team make take some time. I would also advise to do the following
1.) Raise a support ticket through the Office/Microsoft 365 admin portal
2.) Raise a support ticket through Stream via https://docs.microsoft.com/en-us/stream/portal-understanding-playback-errors
Hope that answers your question so you can escalate whilst waiting for the team's response
Best, Chris