Chinese subtitles not displaying in Stream

%3CLINGO-SUB%20id%3D%22lingo-sub-3028037%22%20slang%3D%22en-US%22%3EChinese%20subtitles%20not%20displaying%20in%20Stream%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3028037%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%3C%2FP%3E%3CP%3EI%20have%20uploaded%20a%20video%20on%20Stream%20with%20multiple%20subtitles%20as%20separate%20.vtt%20files.%20Everything%20works%20fine%20except%20the%20Simplified%20Chinese%20file.%20I%20checked%20with%20our%20support%20group%20and%20they%20said%20that%20Stream%20cannot%20recognize%20the%20characters%20from%20the%20translation%20and%20I%20should%20use%20a%20specific%20translator%20and%20run%20the%20translation%20again.%3C%2FP%3E%3CP%3EMy%20issue%20is%20that%20the%20translation%20was%20done%20by%20the%20local%20team%20manually%20and%20I%20feel%20bad%20to%20trouble%20them%20again.%20So%20I%20was%20wondering%20if%20there%20is%20a%20solution%20for%20Stream%20to%20be%20able%20to%20read%20the%20already%20translated%20file...%3C%2FP%3E%3CP%3EHas%20anyone%20faced%20this%20issue%3F%3C%2FP%3E%3CP%3EThank%20you!%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

Hi all,

I have uploaded a video on Stream with multiple subtitles as separate .vtt files. Everything works fine except the Simplified Chinese file. I checked with our support group and they said that Stream cannot recognize the characters from the translation and I should use a specific translator and run the translation again.

My issue is that the translation was done by the local team manually and I feel bad to trouble them again. So I was wondering if there is a solution for Stream to be able to read the already translated file...

Has anyone faced this issue?

Thank you!

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