Sep 10 2020 02:17 AM - edited Sep 10 2020 02:18 AM
Hi,
We did a Teams live Event yesterday where, once finished, we've downloaded the recording and uploaded into MS Stream to make distribute. Stream is not auto-generating captions, though. In the Settings panels, language is set to English and auto-generate is checked but in the video player window, the Transcript Window has an error saying:
"Something went wrong and we're not sure why."
Is it just that this video (90mins long) is taking some time to analyse? If not, how can we fix this?
Kind regards,
Richard
Sep 15 2020 12:41 AM
Nov 05 2020 06:36 AM
@BaldRickB et al
So i see the "Something went wrong and we’re not sure why." error too - this is for when I've downloaded, editted and uploaded the .vtt
Although I've done that for others without any issue
Anybody got advice?!
Nov 05 2020 02:16 PM
@BaldRickB Its now November and we are still seeing this issue. Did you ever find a solution?
Nov 10 2020 04:12 PM
@ryanmoriarty Please open a support ticket if there are issues where the transcript is enabled for a video, you have the language set, but after waiting it doesn't ever generate, we'd need to investigate your issue.