Visibility of preview video on embedded player Streams unavailable

Occasional Visitor

Dear readers,

 

Does anyone know how to get a preview of an uploaded video in the player of Streams? When I embed the player on a social media platform, where we're already logged in with our organization account (same account used as the Microsoft products), I can't see a preview of the video. It only shows a big grey player with play button in the middle. When you click on it, it flawlessly plays the video though.

 

Does anyone know how to solve this? Or has any experience with this as well?

 

The platform works perfect with iframe codes, the embed itself doesn't really seem to be the problem. Even though the same organization accounts are used to use both Streams and the platform, is it an authorization problem? I already checked with the social platform and they don't understand why it's not showing a preview. Other than assuming it might have something to do with rights that doesn't work well with each other. 

 

Thank you in advance!

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