Jun 10 2020 03:47 AM
A couple of our users (including me) are getting the following error whilst trying to search our stream video library:
The server encountered an error while searching for videos, please try again later.
Is this a known issue? I can't find any status updates to indicate it.
Thanks.
Jun 10 2020 06:17 AM
@Matthew Day My Stream region is European Union and the search works. And no entry in the Microsoft Stream Service Updates: https://aka.ms/StreamServiceUpdates
Jun 10 2020 12:52 PM
@Matthew Day Saw a change in the Microsoft Stream web client from V1.0.2057.16 to V1.0.2105.12. I did some tests, got an error message and remembered your post. There is a new sort option by "Name" for videos. Works in "Discover/Videos" and "My content/Videos" but not under "My content/Meetings"! There I get the same error as you got!
Jun 11 2020 12:46 AM
@Tomislav Karafilov Thanks for looking at this.
I have discovered that if i search for multiple words e.g. "climate change", the search either times out or refuses to return responses (for whatever reason).
If i just search for single words e.g. "climate", it works.
I'm wondering if the latest update has broken part of the search facility.