Stream admin unable to see all videos in a tenant

New Contributor

What is the best approach to troubleshoot this issue?

A user uploaded a video which can be seen by certain users. Stream admin (global tenant admin) is unable to locate the video or access the video using a URL (access denied).

Thank you for your assistance.

2 Replies
Try the Switch Admin mode button.
It is located below the settings wheel, and next to the buttons for uploading video, inviting, etc.

@hambrosi Thank you but your suggestion doesn't help. We had an open case with Microsoft and the result was that even the admin needs to have license/subscription for the Streams in order to be able to see and manage the content. Not the best from a security perspective but for us the case closed:-)