SOLVED

Screen captures recorded via Chrome just spin on playback

New Contributor

Hey team,

 

I've tried twice now to record a screen capture via the stream website. Both times it's worked, but upon trying to play it back all I get is the spinning progress 'circle'. Colleagues have followed the URL for the share and get the same.

 

I tried to download and put the video on our stored drive, but a colleague is still seeing different to I when I run the download.

 

Any ideas? If I could actually share with my colleagues this would be such an awesome tool. I recorded a Teams meeting (with a screenshare) last week and it seemingly worked fine.

 

Cheers

Andy

3 Replies

I should add, the last two of my attempts have been to record a short demo of an AWS service. Sadly I tried the comparable Azure offering first an it wasn't as good. I hope me trying to record AWS functionality isn't the issue...

 

Cheers

Andy

best response confirmed by andygale (New Contributor)
Solution
Was it a silent recording with no audio? We have an issue with screen recordings with no audio that we are in the process of fixing.

See this other thread:
https://techcommunity.microsoft.com/t5/microsoft-stream-forum/video-playback-not-working-for-screen-...

Hi Marc,

 

Thanks for the reply - I believe it was a silent recording, I'll give the work around a go and record with  my mic running.

 

Cheers,

Andy