SOLVED

Replacement video stuck at 0% processing

%3CLINGO-SUB%20id%3D%22lingo-sub-1694666%22%20slang%3D%22en-US%22%3EReplacement%20video%20stuck%20at%200%25%20processing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1694666%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20video%20in%20Stream%20and%20went%20to%20replace%20it%20with%20a%20new%20video%20that%20contains%20updated%20training%20content.%20However%2C%20the%20replacement%20video%20is%20stuck%20at%200%25%20processing.%20I%20do%20not%20want%20to%20delete%20the%20video%20and%20create%20a%20new%20one%20as%20this%20will%20then%20remove%20all%20details%20and%20statistics%20of%20the%20current%20video.%20Help!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F427566%22%20target%3D%22_blank%22%3E%40garrettbronner%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1699564%22%20slang%3D%22en-US%22%3ERe%3A%20Replacement%20video%20stuck%20at%200%25%20processing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1699564%22%20slang%3D%22en-US%22%3EHello.%20Could%20you%20open%20a%20support%20ticket%20so%20that%20we%20can%20investigate%20the%20issue%3F%20Replace%20jobs%20that%20fail%20to%20process%20will%20time%20out%20after%2048%20hours%2C%20at%20which%20point%20you%20can%20try%20again.%20Thanks.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1699879%22%20slang%3D%22en-US%22%3ERe%3A%20Replacement%20video%20stuck%20at%200%25%20processing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1699879%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F119058%22%20target%3D%22_blank%22%3E%40Dwyane%20George%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

I have a video in Stream and went to replace it with a new video that contains updated training content. However, the replacement video is stuck at 0% processing. I do not want to delete the video and create a new one as this will then remove all details and statistics of the current video. Help! @garrettbronner 

3 Replies
best response confirmed by htrang (New Contributor)
Solution
Hello. Could you open a support ticket so that we can investigate the issue? Replace jobs that fail to process will time out after 48 hours, at which point you can try again. Thanks.

Hi @htrang,
I know it is too late for you maybe, but just today I struggled with this issue myself.
I found this solution, also here in the forum, to "replace (corrupt) video"
https://web.microsoftstream.com/videoupdate/<VIDEOID>?open=ReplaceVideo

 

(see original post: https://techcommunity.microsoft.com/t5/microsoft-stream-forum/replace-video-upload-frozen/m-p/162082...)