Jun 24 2020 05:16 PM
Hello there -
I recorded a Teams Meeting today wearing my Teams Certified Earbuds from Jabra. When I played back, there is no sound. I'm thinking that Teams does not recognize external audio devices for recordings? I was talking just fine in the meeting and people heard me. I avoid my laptop audio because I get complaints of echos.
Any advise or experience in this area would be appreciated. I'm thinking I just need to use the laptop audio going forward...but was hoping not to.
Jun 25 2020 07:15 AM
@mclemmons Is only your audio missing or is audio completely missing in the recording?
Jun 28 2020 10:00 AM
Thank you for your inquiry.
It was the audio - I had recorded while using my Jabra headset and played back and could not hear anything, though the video was fine. I ended up switching to the laptop audio and heard it just fine. So I guess all is okay.
The training video was for a client and I had about 12 people on the call during this training (all guests). Come to find out it was all for nothing because Streams does not allow you to share with a guest. One of the most lamest limitations one can think of. So now we'll do a Zoom meeting, or Gotomeeting so I can record and they can view.
Thanks Microsoft....I'm out there talking up MS365 to clients, and then this restriction of the Streams video is kinda a embarrassment.
Oct 02 2020 06:18 AM - edited Oct 02 2020 06:20 AM
@mclemmons Just before you join a meeting, there should be a screen that lets you choose mute or video off...near the middle of that screen is a gear. Click on the gear and you will see a choice as to which speakers to use and which mic. I deselected my Jabra for both there.
Nov 12 2020 09:20 PM
@Lynnette_01 I had a meeting on Teams which was recorded. After the meeting, i downloaded the recording only to found out that it has no sound. Is there anything i can do to fix this?
Nov 16 2020 12:00 PM
@Paul_B860 You could have your IT admin put in a support ticket to Teams to see if there is anything that can be done. But my guess is that if whatever bug happened dropping the sound from the original recording there isn't a way to recover this.
Feb 11 2021 09:10 AM
@mclemmons did you try to watch the recording on Streams itself? I have a problem where there is full audio on Streams but for some reason the audio goes missing when downloading.
Apr 30 2021 12:13 PM
@mclemmons I am experiencing the same issue!
I'm hoping for a solution or work around meanwhile.
I shared my desktop to present a PowerPoint presentation and the recording automatically saved in OneDrive has no sound.
I turned on the option to include audio prior to the start of the training. I also tested it again after I realized the recording was missing audio.
May 21 2021 12:48 PM
@mclemmons Thank you so much for this post. I am having the same issue... have tried the solutions mentioned in the thread, like changing settings when joining a meeting. I didn't used to have this issue, so I don't know what's changed. Hope there is a solution forthcoming...
Aug 18 2021 01:18 PM
@Marc Mroz - It's not a bug in ANY OS like Ios or Android.
It's a "bug" if you say, in teams: A Limitation, that recording can be done using a 3rd party tool like Snagit or Camtasia Studio on a Full Machine like a laptop but not on a phone.
Have already tried recording using Ios Native recorder, Snagit and same on Android.
It's a "BUG"/Limitation of Teams, which I'm sure Users would like to see resolved/fixed in new releases.
Tnx
Jay
Aug 25 2021 03:05 PM
I am not able to record even by 3rd part APPs. Other person call is not recorded, however mine voice and screen recording is fine. This is much disgusting. In corona environment this could be much helpful.
Oct 05 2021 02:29 PM
Oct 11 2021 08:01 AM
Oct 11 2021 08:22 AM
Here Susan. This was all I had to do. I had to change it from HDMI to my headset.
Change Audio Output in Windows 10 – Welcome to the Help Center (caiu.org)
Oct 11 2021 08:30 AM
Oct 11 2021 08:50 AM
Jan 21 2022 06:05 AM
Sep 20 2022 02:19 AM
@stevenputt - this was exactly my issue. Thanks