No audio in uploaded powerpoint to microsoft streaming video

New Contributor

Hi I've uploaded my power points to Microsoft stream.  the pp presentations have recorded audio, but I cannot hear it after uploading it up to video stream.  Any assistance on how I can get audio to work? 

3 Replies

Hi Natacha,

 

Based on below thread, Audio files are not supported with Microsoft Stream, So you need to convert the video file with a static background image by adding name /date and other relevant information about the audio file.

 

https://techcommunity.microsoft.com/t5/Microsoft-Stream-Forum/Audio-files-in-Stream/td-p/151988

 

let me know if you still face issue after converted into Video file and uploaded into the stream

 

Regards,

Himanshu

Was it an audio only file? Or was it a video file?

If it's audio only we don't support that.

 

If it was a video and the audio just didn't come through, I'm not sure what the issue is it sounds like some sort of bug. Can you have your O365 admin open a support ticket so we can help troubleshoot?

It was an audio file only from my class lecture.  Thank you.