Issue when uploading video, the sound cuts off

Occasional Visitor

Hi, 

 

I uploaded a video, the audio quality is good. The moment I upload it to Stream it becomes choppy. I uploaded many times and even used a second laptop. Can you please help me understand what I need to do to have a good audio when I upload the video? 

 

Thanks,

Gerta

1 Reply

@gertawbg_Stream 

Stream (Classic) is eventually going to be retired. We are likely to announce a date with 1 years notice later this year or early next. Https://aka.ms/streamroadmap 

Can you try to upload your video to SharePoint or OneDrive and see if it h a s the same problem?

 

If it doesn't work in SharePoint or you can't use that solution, work with your admin to open a support ticket. It sounds like there is something funky with your video itself.