Videos not registering views

[Deleted]

For the last 4-5 days the view counts on the videos haven't been changing.  I'm watching people watch the videos start to finish, yet it doesn't track a view, not even my own?  Would be interested to know if anyone else is experiencing the same issue?

@microsoft would be great to know how i resolve this?

As there are no other analytics to show who/if people are watching the videos, it's important that the views count is tracking at least some form of engagement with the content.  Help!

[#2]

I'm so sorry you are running into a problem with view counts not working.

Can you open up a support ticket for this issue so we can get the right people looking into it?

[#3]

Just in case other people come across this thread, I'm adding more information on how/when we count views. (I'm working with Aidan via private messages to see if the below is what he is seeing or if there is some bug/issue going on.)

When Stream Views are Added to View Count:

A view count is only counted when a user watches a video for a specific amount of time AND a view count is only counted for each user every 24 hours. 

So if you went and watched a video, and went back 5 minutes later to watch again, you should not see an increased view count (from yourself).  Obviously if another user watched the video, you would see an increase.  

[#4 · Accepted solution]

Thank-you Marc for your assistance in identifying the problem.

An outdated browser causing the views to not register.

For a company of Microsoft's size, for you to be so quick and efficient in responding and investigating does them credit.  Keep up the great work!

[#5]

How long do viewers need to watch a video for it to register a view? 

[#6]

@Laura Burton it varies based on the length of the video but in general it is 6 seconds