Transcript display issues


I have been sent a video file and a transcript file which is a VTT which I’ve been told is correct. I’ve uploaded both into Stream, when I click in the published video in 'edit' mode I can see the vtt file is there in the caption file section. However when viewing the video the transcript pane just isn’t opening and in the view settings under the video it doesn’t give the option to view the transcript.


For one of the videos I’ve uploaded the transcript is there visible. For all the others it is simply not showing and I can’t see the logic to it why it has worked for one and none of the others. I don't think it is a viewing permission issue if I can see it on one of them.


Can anyone help?

1 Reply

I will follow up with you in private messages to see if I can help.