Students can not watch video

Copper Contributor

Good morning, 

I am an instructor and we have "class" every morning that is recorded. When my students try to watch the video at a later time they get "user token invalid" does anyone have any ideas what this is about?

2 Replies
Hi @Brenda0810

See this guide here

1.) Can students access videos any way like in this article?
2.) Are all the students in the same Office 365 tenant as you? Or are you in a different tenant?
3.) Do they all have permissions on that video? Have you checked on the video within Microsoft Stream?

Let me know how you get on

Best, Chris
Usually this happens if you open the link and let it sit for awhile and your security token expires. refreshing the browser usually will correct the issue?