At Microsoft, our aim is to help you in your cloud journey, all the way from initial use to running full production workloads on SharePoint with confidence. Software fails, hardware breaks and you can run into issues when trying new things. That’s why it’s important that you’re able to diagnose and resolve issues quickly. To support those efforts, the SharePoint support team is pleased to share new features in the M365 Admin Center to help you diagnose and resolve issues.
Administrators may have started to notice our diagnostics starting to render within the M365 Admin Center support portal for certain text queries as early as December 2018.
What scenarios are currently covered?
We currently have 11 diagnostics covering various areas within Sharepoint and OneDrive. Included below is a list of each diagnostic with a brief description.
How do I run these diagnostics?
Currently these diagnostics are only available for administrators and can be rendered via the service request section of the M365 Admin Center. To access this area please follow these steps:
Note to Admins: Diagnostics can also be rendered in O365 assistant however queries may be different.
We are looking to expose these diagnostics in a new area and realize that having this behind the “Service Request” section is not ideal. That being said, we are looking to you for any and all feedback regarding these scenarios. Please feel free to leave a comment on the current state of these tools or any features you would like to see.
We have created a new area in our SharePoint DOCs troubleshooting section to include a list and location of all of our active diagnostics.
Last Update: 11/4/2020
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