We have recently implemented a Sentinel solution within our tenant and are now looking to introduce a cost effective ITSM tool. Servicenow seems to be the go-to product however the price point is out of budget so was looking into alternatives. The requirements are very high level:
- automating creation of ticket
- ability to enrich ticket data
- help with change and incident management tool
At this point I just wanted to gauge pro's/cons of different products others may have used, any information is greatly appreciated.