Brass Contributor

Hello everyone,


I am creating playbook in which user get mail notification about incident. I have done upto user gets mail if incident related to them. now i want to put yes/no option. so he can confirm on that mail. it was done by them or not. so soc analyst will take according. how can be put in mail yes/no or if he can reply over the mail so soc analyst got confirmation.

3 Replies

Hello @akshay250692,


You can send an approval email and customize user options based on your requirements.

Please, check this: Send Approval Email  

This option will not work in my case. I have to just confirm from the user so "Send email with options" will work but not able to implement.may be "switch" or "condition" will work but how that is the issue.


You can try to send an email with one option - "Confirm".