assigning sentinel incidents to users within managed tenant

Copper Contributor

I am running MSSP service and I have onboarded clients via lighthouse, hence I do not have direct access to users within client entra id.

 

As part of my Incident Response service there are few incidents that i want to assign to client so that they could work on them. Unfortunately i cannot see any of their users when I look for assigning the incidents

 

Hence I want to know the possibility of assigning the incidents

3 Replies

Hey @ankurnnd0503 

 

Have you tried to assign Helpdesk Administrator or any such identity role within your Azure Lighthouse permissions structure

 

This will give you the ability to assign incidents to users in there tenancy

 

See this link here as a reference

Have been able to resolve this issue by creating an automation rule
I am using Azure lighthouse and the article is for M365.
However I have been able to resolve the issue by creating an automation rule using Automation Rule