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General Availability of Adobe Acrobat Reader Integration with Microsoft Information Protection
Published Dec 11 2018 10:48 AM 82.5K Views

We would like to announce the general availability of Adobe Acrobat Reader integration with Microsoft Information Protection solutions – which we originally announced in September Your feedback during the development of this integration was both insight and useful.  You can download the new Adobe Acrobat Reader  that supports Microsoft Information Protection capabilities at the following location

 

Adobe GA Graphics (2).png

 

 

Figure 1: Page to download the Adobe integration Plug-in

Installation instructions

Prior to downloading the latest Adobe Acrobat, please make sure that your labels are visible in the Security and Compliance center UI @ https://protection.office.com . If the labels are visible and are published by a label policy from the Security and Compliance center, the Adobe Integration will function.  

 

Note: The instructions on how to replicate your existing AIP labels to Security and Compliance center is at the following link

 

After you have validated the label being visible in the Security and Compliance center, please proceed to download your Adobe Acrobat Reader from the Adobe site. Once you have installed the Reader then please proceed to the link and download the integration plug-in for installation.  Please make sure that you close the Adobe Acrobat solution prior to installing the plug-in, otherwise it will not work. 

 

If have an older installation then please make sure to read the general terms of use and uninstall any old Reader and plug-in installation before installing the new reader and the plug-in.  The integration works with the 2019.010.20064 version of Acrobat Reader DC and Acrobat DC. Please do not use the plug-in with an earlier version of Acrobat.

 

After you have installed the plug-in, please try to label and protect a PDF document using the Azure Information Protection client and then open with Adobe Acrobat Reader that has the integration enabled. 

 

Organizations with restrictive install permissions within their tenant

In case you receive the following error as shown in Figure 2, when opening the secure PDF document with Adobe, It is due to the fact that the tenant administrator in your organization does not want users to authorize applications within your organizations tenant .  This is an additional security measure that your tenant administrator might have enabled .

Adobe GA Admin Consent.png

 Figure 2: Admin Consent page that shows if you have not authorized the Adobe applications

 

In such cases, please have your tenant administrators consent to the Adobe Acrobat App-id which is as follows:

cad2910c-3b55-4610-ba7e-dda581063c91

 

Once the administrative consent happens, then you should be ready to consume protected PDF content via Adobe’s Acrobat Reader. If you would like to understand what consent flows are, please read the information at the following link:

 

https://techcommunity.microsoft.com/t5/Microsoft-Information-Protection/Consent-flows-for-applicatio...

 

 

 

Viewing the label ribbon when PDF is labeled or labeled and protected

 

 To view the label ribbon in Acrobat reader interface please update or create the following registry entry on your computer

 

Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\MicrosoftAIP

Create a DWORD value name called : bShowDMB with a Hexadecimal value of 1 

 

 

Label and Sublabel pic adobe.png

 Figure 3: Label banner on a PDF

 

 

  That will allow the ability to view the label ribbon within the Acrobat interface

 

Issues in viewing labels with Adobe Reader

Even after making the changes in registry you are not seeing the labels. Then the issue could be the following:

  • Have your labels been replicated from the AIP portal to Security and Compliance center?
  • Have you published your labels to the users in your tenant from the Security and Compliance center?

If your answer is no, to the above questions, then you will not see the labels. The Adobe integration is enabled with Microsoft Information Protection and the policies for those labels comes the Security and Compliance center at https://protection.office.com

 

Please check if your AIP labels manifest within Security and Compliance center and if they are visible then please make sure that your labels are published.

 

If you have done the above steps please make sure that the registry entry for the label banner is done as Adobe\Acrobat Reader\DC and not under Adobe\DC

Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\MicrosoftAIP

And the value is a DWORD not a QWORD

 

 

We at both Adobe and Microsoft look forward to your engagement and feedback to improve the product experience.

 

 

98 Comments
Copper Contributor

@Deleted can you kindly let know:

  • On clicking the menu Help->About Adobe Plug-Ins, MSRMS.api entry is present.
  • On clicking the menu Edit->Preferences, in the General tab's Application Startup section, value of Currently in Certified Mode is Yes.
  • $AdobeReaderInstallDirectory\Reader\plug_ins directory contains four DLLs starting with mip_.

Thanks.

 

CC: @Mohd_Kashif

Deleted
Not applicable

Hi @Rajneesh_Chavli and @Mohd_Kashif,

 

I do not think MSRMS.api is present

The value of Currently in Certified Mode is Yes.

And C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins contains 4 dll files

Pls see the attached screenshots:

 

Adpbe plugins.PNGAdobe dll files.PNGAdobe app startup.PNG

Thank you

 

 

Copper Contributor

@Deleted please let know:

  • if you're seeing this issue on multiple machines or a specific machine?
  • if you've tried on just one machine can you please try on another machine and let us know the behavior?
  • what's the environment of the affected machine (i.e. physical/virtual, operating system etc)?
  • if the behavior is specific to multiple PDFs or a single PDF?
  • if you've protected the PDF with a custom label and if yes, please try opening a PDF which has been protected with one of the pre-configured labels (e.g. Confidential/All Employees).
  • if you can share the screenshot of Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\MicrosoftAIP from the affected machine?
  • while opening the PDF, do you receive an email dialog? And then a password dialog?
  • if you can open the same PDF with all protection removed?

 

Thanks for your help.

 

CC: @Mohd_Kashif

Deleted
Not applicable

Hi @Rajneesh_Chavli and @Mohd_Kashif,

Thanks for your reply. The answers below:

  • if you're seeing this issue on multiple machines or a specific machine? - We tried on 2 PCs.
  • if you've tried on just one machine can you please try on another machine and let us know the behavior? - same as on my machine - same on the other PC.
  • what's the environment of the affected machine (i.e. physical/virtual, operating system etc)? - They are all Win 10 laptops, physical machines
  • if the behaviour is specific to multiple PDFs or a single PDF? - the issue is for all PDFs. The solution was supposed to protect documents on SharePoint Online site. It has IRM activated, so documents are allowed to print only, but not emailed, downloaded, modified etc.. It works on Word documents, but not on PDFs
  • if you've protected the PDF with a custom label and if yes, please try opening a PDF which has been protected with one of the pre-configured labels (e.g. Confidential/All Employees). - Sorry for my ignorance - how to protect a PDF? Using Azure Information Protection client? I thought uploading the document to SP site with IRM activated will protect it automatically... Shall I install Azure Information Protection client and protect the PDF before uploading it to SP?

Also - can I set up the label applying to be applied while uploading documents to that SP site?

  • if you can share the screenshot of Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\MicrosoftAIP from the affected machine? - Screen shot of registry is attached below. Please note that key was not created while installing Adobe or the plugin. I created it manually.
  • while opening the PDF, do you receive an email dialog? And then a password dialog? - No I do not receive any dialog. Adobe PDF reader opens straight away with "This PDF file is Protected..." message. There is no label ribbon in Adobe Acrobat Reader - see the screenshot below.
  • if you can open the same PDF with all protection removed? - Not sure what you mean.. Before I upload that document to SP site, I could open without problems. I Cannot if I open the document from the SP Site. Also I can open the original document stored on my laptop.

I am not sure whether the whole set up is done correctly. I.e. I have labels published in tenant Security and Compliance center. So far I do not see a way to apply a label to a document - the IRM protection seems to be applied to Office docs and PDFs by uploading the file to a site where IRM is active, but I do not see labels to either PDFs or Office docs..

Do I need to install Azure Information Protection client on my laptop and apply the label to the PDF before uploading to that site? In order to apply the label?

So perhaps start from scratch - list of items to install, and in what order...? Bare in mind - all that is needed for a SPOnline site containing sensitive documents..for the time being.

Thanks a bunch!

 

Adobe reg settings.PNGAdobe protected message.PNG

Copper Contributor

@Deleted thanks for your response.

Request you to please send a protected PDF (which you're unable to open in Adobe Reader) to "rchavli [at] adobe [dot] com" and "kashif [at] adobe [dot] com".

Thanks.

 

CC: @Mohd_Kashif

Copper Contributor

Hello,

 

When I try to log in with the email from my domain I get 401 unauthorized page.  If I log with a external test gmail account I get an error "User account from identity provider does not exist in tenant 'Adobe Inc' and cannot access the application.  This account needs to be added as an external user in the tenant first."  If I close the box it will allow me to access the pdf file, the bookmark titles are missing but can still view the content and click on the bookmarks.  On my domain account it just closes the pdf file.

 

Step 1Step 1Step 2Step 2Step 3Step 3

 

In the Azure portal I see two sign in from my domain account one successful one interrupted.  My gmail only show one successful.

interrupted.JPG

Same ID Successful same time.

suc.JPG

 

AFAIK all the permissions are there.

 

Permission.JPG

 

FYI: AIP Viewer and Foxit Reader work just fine viewing the document.

 

Also, is there anyway to undo the auto sign in?  Now that I've signed in with my gmail account I can't find a way to sign out so I can test my domain account.

 

Way to undo this?Way to undo this?

 

Thanks,

 

 

 

 

Deleted
Not applicable

Hi @Rajneesh_Chavli,

As requested 1 post before - I have sent a file.

I hope it helps.

Regards

Copper Contributor

@Tim_Lehman credentials can be cleared via Edit->Preferences->Security->Microsoft Information Protection->Clear remembered account information.

Thanks.

 

CC: @Mohd_Kashif

Copper Contributor

Thanks @Rajneesh_Chavli.  Couldn't get much easier than that, I don't know how I overlooked that.  

 

I don't what has changed this morning, but I'm able to log into the plugin using username@domain.com but not email@domain.com.  My test gmail account still gives me this error though.  Closing the window (screenshot below) allows me to view the pdf. 

 

Any help would be greatly appreciated.

 

gmail errorgmail error

 

Thanks,

 

 

 

 

Copper Contributor

Sorry if this is a repost but thanks for the help @Rajneesh_Chavli

 

I'm able to log in now using user@domain.com but not email@domain.com.  I get the token error when I use email@domain.com.  I would like to have this fixed but worst case I can tell my users to use user@domain.com

 

However, I'm still having an issue with my test external gmail account.  I get an error "Selected user account does not exist in tenant 'Adobe Inc' and cannot access the application 'cad2910c-3b55-4610-ba7e-dda581063c91' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."  If I close this window it opens up the pdf just fine and I can view it, but it doesn't go any further until I close the window.

 

This is an external user in my tenant and I have granted them permission to the application via the Azure portal.  I'm not sure what the 'Adobe Inc' tenant in the error message means.

 

gmail error.JPG

 

This is an issue for us because we need to be able to share protected documents with external users.

 

Thanks,

@Tim Lehmann , I am the PM at Microsoft. We will need to look at this issue in a little more depth. May I ask you open a ticket with Microsoft support please.
@Steve Light - Can you keep an eye on this support request that may be coming your way. This is pertaining the MIP SDK.

Copper Contributor

@Kartik Kanakasabesan I have one opened with them since 1/8/19 did you want the ticket # or should I opened a new one? Because some of the issues in the details we have fixed, that way it will be more focused on the current issue.

Deleted
Not applicable

Hi  @Rajneesh_Chavli and @Mohd_Kashif,

Do you have any feed back on our issue after I sent you a locked PDF file as requested on 15/01/19?

Please update.

Many thanks.

Copper Contributor

Hello,

We have a problem with every scanned document from Konica Minolta devices. I tried to change the scan settings but it still did not work. The pdf is displayed correctly before applying the label.

Zrzut ekranu 2019-02-28 o 14.25.08.png

In the program Foxit and Azure Information Protection Viewer displays correctly.

Thanks a lot if someone could help

@root129  can you please open a support ticket please so we can better understand. The support ticket needs to be opened with Adobe. @Rajjeet Kadian  can you please advise

Copper Contributor

@root129 could you please share the document on rkadian@adobe.com? Please send a document which has no protection but just a label and one with protection & label.

Copper Contributor

@Kartik Kanakasabesan @Rajneesh_Chavli   I have problem with the Office 365 authentication. In my tenant, some users use certificate to sign into Office 365 (authenticated by ADFS), and some other users sign in with Office 365 password (authenticated online by Office 365 - no MFA, no federation, no SSO, just plain default). When opening an AIP-protected .pdf file, the MIP plug-in works as expected, i.e. it asks users credential. After entering the email address and Office 365 password, the user authenticated by Office 365 could open the .pdf file. The problem is, the user authenticated with ADFS could not complete authentication, as the certificate prompt window doesn't show up.

Do MIP plug in support this kind of authentication scenario as well?

Copper Contributor

@null null  currently we donot have scope for ADFS authentication in the MIP plugin 

 

 

Brass Contributor

@Kartik Kanakasabesan I do not even get the consent prompt. I enter my email and then I get redirected straight to the PDF content without showing any ribbon. Could you help me troubleshoot? Thank you much. Maria Y.

@MariaYacaman  can you reach out to @Steve Light in Microsoft support, and we can get going from there. 

Copper Contributor

I don't see anywhere regarding the visual marking for the PDF reader. Does the adobe reader support Unified labeling watermarking?

Copper Contributor

@Tim_Lehman  Did you get that issue resolved when using external accounts to open protected PDF files?. I had the same issue when trying to open a PDF file on my personal laptop using an outlook.com address. When i try opening the same PDF file on a different laptop I get an error about not being able to read the network location (both laptops have the same OS, Adobe DC version, Plugin version).

Copper Contributor

@sf_blue 

 

I have not had my issue resolved yet.  Microsoft had me reach out to Adobe, Adobe said there was a Microsoft Sync issue they were looking into.  The "network location error" is a new for me, which I'm also getting this same error.

Copper Contributor

@Tim_Lehman

 

yeah, does seem to be an Adobe issue. I can open the PDF file using the Foxit Reader and the AIP viewer.

Copper Contributor

Hi @Tim_Lehman

 

Can you explain the steps you have followed. Also please attach a screenshot of error dialog.

 

Copper Contributor

 

 

Hi @Aman_Gupta 

 

Kartik wanted me to open a ticket which I'll be doing when I get a spare moment but the steps are:

 

1. Apply a label

2. Open the file and put in my gmail address when prompted ( It doesn't prompt me to put in my Microsoft Account credentials, it used to take me to the Microsoft login splash page.)

3. Asks if I want to stay signed in.

4. Gives me an error " The network location cannot be reached."

 

Capture.PNG

 

I actually recently got a new computer, reloaded all the software and got the "Select user isn't part of the tenant error" on the first test, but today it's giving me the network location error.

 

If I close the "Isn't part of the tenant" error it will let me view the content.  The network location error does nothing.

 

In the portal it logs it as a successful attempt though.

 

Capture.PNG

 

Thanks,

 

 

Copper Contributor

@Kartik Kanakasabesan , 

 

I am also facing the same issue @Tim_Lehman has mentioned. This issue is stopping us to perform the deployment for more than 5000 users.

 

Kindly assist.

@Yasser Ahmed 

Regards

Aditya

@imaditya , can you please open a support ticket on the matter so that we can trouble shoot accordingly. 

 

Kartik

Brass Contributor

Hola Everyone, I am not been asked to save my credentials.

Does anyone know how can I get it to do that?

Copper Contributor

Hi @MariaYacaman 

 

Please try clearing your MIP saved preferences inside Acrobat/Reader. To do that open "Preferences" and select "Security" tab. Here click on "Clear remembered account information" under "Microsoft Azure Information Protection" section.

Restart the product and try to open any MIP protected file

 

-Aman

Copper Contributor

@Kartik Kanakasabesan Hi Kartik,

 

Any plan to support the new protected PDF format on mobile platform (Android, iOS)?

 

Also is there any documentation on the details of the new protected PDF format? For example, where is the publishing license and other metadata is stored etc. As a third party developer, we would like to be able to generate the new protected format from mobile devices. However, it looks like the new PDF format is only available on the desktop via the C++ SDK (IpcfEncryptFileStream etc)? Please let me know if I missed anything.

 

Thanks!

 

Qi

Copper Contributor

Every time we open a protected document, it prompts to enter email address for validation.

Yes, we've selected the option 'remember me for faster login'

Yes, we've tried clearing remembered account info from security --> azure IP

 

Is there any way to get this to use the signed-in windows user for SSO?

Copper Contributor

@Kartik Kanakasabesan I followed all instructions and I am able to open protected PDF files in the Adobe Reader DC, but PDF files encrypted using SharePoint online I am still not able to read them in the Adobe Reader. Still getting, This PDF file is protected. Could you let me know whether SPO AIP encrypted file are supported or not in the Adobe Reader DC? Or is there any additional step required?

Brass Contributor

Hello @Kartik Kanakasabesan. 

The ribbon in PDFs with the label was showing up until next week. It is not working today although I have not made any changes. Are you aware of anything that may have caused it to stop working? I still have the add in and the registry key.

 

Please let me know your thoughts.

Thank you.

Copper Contributor

Hi is there any update on the AIP ribbon in Acrobat Reader DC?  I cant get this working...

 

I have version 2020.006.20034 of the DC Reader installed and the AIP plugin (AIPPlugin2000620034_Rdr_DC) installed.

I can use the AIP plugin to classify the file, this works fine, i get to choose from my AIP labels published from Azure.  I see my labels in the Security and Compliance Centre under "Classification - Sensitivity labels)

Inside my protected PDF file, i see a lock icon on the left hand side telling me the document is protected by AIP

Ive added the registry entry (above) on a test laptop running Windwos10.

But I have no AIP ribbon on top of the document?

 

Any ideas? greatly appreciated

Matt

 

Copper Contributor

@MattB-ADS could you please check that the label applied to the PDF file doesn't have an empty value in tag name field? A couple of other customers had the same issue, leading to ribbon not shown in Adobe Acrobat/Reader. Please feel free to share more details on your configuration to rkadian@adobe.com. We will setup a quick call to investigate the issue. 

Copper Contributor

How does a user change the email/ID which the Acrobat Reader plugin uses?

 

I received a PDF sent to email address #1, and was able to install the plugin and authenticate, but there seem to be no way for me to change that. I've received another PDF sent to email address #2 and Acrobat reader rightly blocks it since email address #1 would not have permission... but there seems to be no way to change which email/ID the Acrobat plugin uses. Uninstall/reinstall of the plug-in does not completely reset it (it retains the first email used and only prompts to re authenticate with a new code).

Copper Contributor

@B_Flow  You will have to clear the MIP saved credentials from your machine. To do this open the preferences dialog of Acrobat/Reader (using control+k). Now go to the Security tab from the Categories on left side. Click on "Clear remembered account information" for Microsoft Azure Information Protection. Click ok and restart Acrobat/Reader. Now if you will try to open any MIP protected file you will be asked again for the email id and password. 

Copper Contributor

I am sitting on a mac and have installed the plugins for adobe reader 20.13.20064. 
In word I can define labels like "confidential" and then save the file as pdf. When I then open it in acrobat reader I can not see any information on this label

Do I need other software the this plugin ? In office the labels are visible, but adobe reader should also show the label as far I can read. 

Copper Contributor

@rossonero

Here are the steps to enable the banner with the label information in mac

 

  1. Open any protected file and make sure to save the credentials.
  2. Close the application using (command + Q). Make sure that the application is closed and not minimized.
  3. Please go to preference plist file (“com.adobe.Acrobat.Pro.plist” for Acrobat and “com.adobe.Reader.plist” for reader ) in “~/Library/Preferences” folder. In this file under the DC section please create the registry as shown in the attached image. 
  4. Run the command “sudo defaults read <file path> in terminal”. Here file path is the full path of the above plist file. For eg on my machine the path is “/Users/absethi/Library/Preferences/com.adobe.Acrobat.Pro.plist” for my machine.
  5. Open the same plist file and make sure that you can see the new registry that you have created.
  6. Open any protected file and the label should be visible now.

plist.jpg

 

Copper Contributor

Hi, Kartik-san.

I installed the AIP plugin on Acrobat Reader DC(version: 2020.013.20066) and now I can view labeled PDFs.

However, if you open the PDF file many times, it may not open properly.

This is an excerpt from mip_sdk.miplog at that time.

 

------mip_sdk.miplog:start

Info 2020-12-03 15:03:06.366 audit.cpp:380 MSRMSPIBroker (2476) "Audit-Enabled was set, isEnabled=" mip::Audit::SetIsAuditEnabled 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action ApplyContentMarking in ActionFactory." mip::PolicyRule::Create 6984
Warning 2020-12-03 15:03:06.366 policy_rule.cpp:42 MSRMSPIBroker (2476) "Could not find Action applywatermarking in ActionFactory." mip::PolicyRule::Create 6984
Info 2020-12-03 15:03:06.366 http_utils.cpp:92 MSRMSPIBroker (2476) "Authentication response time (seconds): 3.7e-06" mip::GetAuthToken 2204
Info 2020-12-03 15:03:06.366 common/api_utils.h:194 MSRMSPIBroker (2476) "Start calling success callback for API: profile_add_engine_async" mip::TryExecuteSuccessCallback::<lambda_87de9fe8a64ab51005644b892b82d9c8>::operator () 3412
Error 2020-12-03 15:03:06.366 policy_engine_manager_impl.cpp:494 MSRMSPIBroker (2476) "Failed to acquire policy Failed with: [NoAuthTokenError] Client application failed to provide authentication token for HTTP request" mip::PolicyEngineManagerImpl::AcquirePolicyInternal 2204
Info 2020-12-03 15:03:06.366 policy_engine_impl.cpp:85 MSRMSPIBroker (2476) "Starting API call: engine_get_policy_file_id" mip::PolicyEngineImpl::GetPolicyFileId 2204

------mip_sdk.miplog:end

 

Do you know what caused it?

Best regard.

Copper Contributor

Hi, robertmorris665-san.

Thank you for my comment.

 

I'm sorry to make a request without environmental information.
The configuration in which the error occurs is as follows.

  • Windows Server 2016 Datacenter (1607)
  • Adobe Acrobat Reader: 2020.013.20074
  • Plug-in for Acrobat Reader DC Continuous: Windows 20.013.20064 and later
  • Azure Information Protection Client: 2.7.96.0

 

And the error no longer occurs with the latest tool configurations below.

  • Windows 10 Pro 1809
  • Adobe Acrobat Reader: 2020.013.20074
  • Plug-in for Acrobat Reader DC Continuous: Windows 20.013.20064 and later
  • Azure Information Protection Client: 2.8.85.0

It seems that the difference in the environment is the Azure Information Protection client and os version. so I will design with this configuration.

 

Best regard.

Copper Contributor

@absethi 

I tried to set the parameter on my mac (running big sur) - but does not change anything

 

sudo defaults write /Users/user/Library/Preferences/com.adobe.Acrobat.Pro.plist ShowDMB -bool YES 

 

Copper Contributor

Hi @Rajneesh_Chavli and @Kartik Kanakasabesa,

We have installed the latest Adobe Reader(2021.005.20048)  and the plugin(AIPPlugin2100520048_Rdr_DC.msi). Now we can view the banner. But we have a problem with turkish character in the label name as seen in the below screenshot. Can you recommend us any solution to fix this problem? 

Ezgi__0-1623832459705.png

 

Thanks for your help.

 

Copper Contributor

Hi @Ezgi_ 
Can you view the label correctly inside Microsoft's AIP viewer? If not, then please log a ticket on Microsoft's end. Else please log a support ticket with Adobe for this. We will be happy to help you. 

Copper Contributor

hi @Aman_Gupta 

we dont have any problem inside Microsoft's AIP viewer. Just label name part in the banner is broken. There are also turkish characters in the other parts of the info, but we can view them correctly.

Copper Contributor

Whenever I try to create a new DWORD value in HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\MicrosoftAIP it gives error "Permission Denied". Is there any other way to solve it?

 

Community Manager

@Cynthiarayan We've removed the link under the words "facebook login" in your comment. We don't allow the sharing of third-party links/advertising on Tech Community. Thanks for understanding.

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