Auto-Labeling for Office Apps not applying on Emails and Document with Manual Label

[Mary_Yvette]

Hi Community!

I have configure Auto-Labeling for Office Apps and it is working properly for emails and documents that has  default label on it. But for documents and emails that are labeled manually even with lower order of classification it is not applying.

I have seen this Microsoft article, but based on my understanding automatic labeling should still be applied for documents or emails manually labeled if they have lower classification label. Please correct me if I am wrong.

https://docs.microsoft.com/en-us/microsoft-365/compliance/apply-sensitivity-label-automatically?view...

Thanks!

[#2]

@Mary_Yvette 

The auto labeling does not work :

1.If the document has been previously manually labelled. This is true even if you try to reclassify the document that was previously automatically labeled. 

2. If the document classification was higher than the one that is to be recommended or updated. 

let me know if that answers your question. Thank you!!