AIP UL Classify and protect client error on old Windows 7 SP1

%3CLINGO-SUB%20id%3D%22lingo-sub-1380435%22%20slang%3D%22en-US%22%3EAIP%20UL%20Classify%20and%20protect%20client%20error%20on%20old%20Windows%207%20SP1%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1380435%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20community%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20installed%20the%20last%20version%20of%20Azure%20Information%20Protection%20(AIP)%20unified%20client%20on%20an%20old%20Windows%207%20Service%20Pack%201%20(SP1)%20PC.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAll%20AIP%20labeling%20activities%20work%20fine%20from%20Office%20365%20apps%20(Outlook%2C%20Word%2C%20Excel%20and%20so%20on)%2C%20but%20when%20I%20tried%20to%20use%20AIP%20Classify%20and%20protect%20client%20for%20labeling%20a%20.TXT%20file%20(for%20example)%20I%20received%20this%20error%20(see%20screeshot%2C%20too)%3A%20%22ERROR%3A%20Failed%20downloading%20Information%20Protection%20policy%22.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECould%20someone%20help%20me%20to%20resolve%2C%20please%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance%2C%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EMax%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1380435%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EInformation%20Protection%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1380520%22%20slang%3D%22en-US%22%3ERe%3A%20AIP%20UL%20Classify%20and%20protect%20client%20error%20on%20old%20Windows%207%20SP1%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1380520%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F361145%22%20target%3D%22_blank%22%3E%40Maxlan71%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%2C%20Whilst%20it's%20obvious%20that%20you've%20got%20AIP%20working%20on%20Windows%207%2C%20it%20is%20not%20actually%20a%20supported%20OS%20so%20this%20could%20be%20why%20it%20does%20not%20work%20for%20you%20-%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Finformation-protection%2Frequirements%23client-devices%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Finformation-protection%2Frequirements%23client-devices%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20you%20have%20a%20supported%20device%20you%20can%20try%20this%20on%20please%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1382286%22%20slang%3D%22en-US%22%3ERe%3A%20AIP%20UL%20Classify%20and%20protect%20client%20error%20on%20old%20Windows%207%20SP1%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1382286%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20very%20much%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F616707%22%20target%3D%22_blank%22%3E%40PeterRising%3C%2FA%3E%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENaturally%2C%20all%20works%20fine%20on%20a%20supported%20device%20like%20Windows%2010.%20I%20tried%20on%20it.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20I%20need%20to%20know%20if%20there%20is%20a%20workaround%20to%20resolve%20this%20AIP%20UL%20issue%20on%20Windows%207%20SP1%20with%20extended%20support.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EChecking%20AIP%20UL%20client%20Help%20and%20Feedback%20on%20Window%207%20SP1%2C%20the%20client%20status%20was%20%22Working%20Offline%22%20(see%20attached%20image).%20It%20seems%20like%20it%20is%20unable%20to%20connect%20to%20MS%20AIP%20service%20to%20download%20the%20labels.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1382347%22%20slang%3D%22en-US%22%3ERe%3A%20AIP%20UL%20Classify%20and%20protect%20client%20error%20on%20old%20Windows%207%20SP1%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1382347%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F361145%22%20target%3D%22_blank%22%3E%40Maxlan71%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20afraid%20I%20know%20of%20no%20such%20workaround.%20%26nbsp%3BI%20don't%20believe%20this%20is%20going%20to%20work%20on%20Windows%207.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1397909%22%20slang%3D%22en-US%22%3ERe%3A%20AIP%20UL%20Classify%20and%20protect%20client%20error%20on%20old%20Windows%207%20SP1%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1397909%22%20slang%3D%22en-US%22%3E%3CP%3EI%20resolved%20the%20issue.%20I%20installed%20all%20windows%207%20SP1%20last%20updates%20and%20all%20works%20fine%20now%20%3B)%3C%2Fimg%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1398334%22%20slang%3D%22en-US%22%3ERe%3A%20AIP%20UL%20Classify%20and%20protect%20client%20error%20on%20old%20Windows%207%20SP1%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1398334%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F361145%22%20target%3D%22_blank%22%3E%40Maxlan71%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAwesome%2C%20thanks%20for%20sharing%20this%20update.%20%26nbsp%3B%3CIMG%20class%3D%22lia-deferred-image%20lia-image-emoji%22%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Fhtml%2Fimages%2Femoticons%2Fsmile_40x40.gif%22%20alt%3D%22%3Asmile%3A%22%20title%3D%22%3Asmile%3A%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Occasional Contributor

Hi community,

 

I installed the last version of Azure Information Protection (AIP) unified client on an old Windows 7 Service Pack 1 (SP1) PC.

 

All AIP labeling activities work fine from Office 365 apps (Outlook, Word, Excel and so on), but when I tried to use AIP Classify and protect client for labeling a .TXT file (for example) I received this error (see screeshot, too): "ERROR: Failed downloading Information Protection policy".

 

Could someone help me to resolve, please?

 

Thanks in advance,


Max

5 Replies
Highlighted

@Maxlan71 

 

Hi, Whilst it's obvious that you've got AIP working on Windows 7, it is not actually a supported OS so this could be why it does not work for you - https://docs.microsoft.com/en-us/azure/information-protection/requirements#client-devices

 

Do you have a supported device you can try this on please?

Highlighted

Thank you very much @PeterRising,

 

Naturally, all works fine on a supported device like Windows 10. I tried on it. 

 

But I need to know if there is a workaround to resolve this AIP UL issue on Windows 7 SP1 with extended support.

 

Checking AIP UL client Help and Feedback on Window 7 SP1, the client status was "Working Offline" (see attached image). It seems like it is unable to connect to MS AIP service to download the labels. 

Highlighted

@Maxlan71 

 

I'm afraid I know of no such workaround.  I don't believe this is going to work on Windows 7.

Highlighted

I resolved the issue. I installed all windows 7 SP1 last updates and all works fine now ;)

 

Thanks. 

Highlighted

@Maxlan71 

 

Awesome, thanks for sharing this update.  :smile: