Adobe Acrobat Reader plug-in - user email has to be entered every time

%3CLINGO-SUB%20id%3D%22lingo-sub-888577%22%20slang%3D%22en-US%22%3EAdobe%20Acrobat%20Reader%20plug-in%20-%20user%20email%20has%20to%20be%20entered%20every%20time%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-888577%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20been%20testing%20the%20Acrobat%20Reader%20plug-in%20to%20better%20show%20the%20assigned%20labels%20to%20users.%20No%20problem%20at%20all%20installing%20the%20client%20and%20plug-in%2C%20configuring%20unified%20labels%2C%20granting%20admin%20consent%20to%20the%20Acrobat%20Reader%20app%20in%20Azure%20AD%2C%20adding%20the%20registry%20key%20to%20automatically%20display%20the%20label.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20I%20can't%20resolve%2C%20and%20would%20dearly%20like%20to%2C%20is%20the%20requirement%20to%20enter%20the%20user's%20email%20address%20EVERY%20TIME%20a%20labelled%20PDF%20is%20accessed.%20I've%20signed%20in%20once%2C%20selected%20to%20save%20the%20user%20credentials%20to%20save%20time%2C%20and%20the%20relevant%20registry%20value%20is%20in%20place%20(bSaveCredentials%20%3D%201)%2C%20but%20it%20makes%20no%20difference%20-%20if%20I%20then%20try%20to%20open%20a%20labelled%20PDF%2C%20I%20still%20get%20asked%20to%20enter%20email%20address.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20isn't%20user-friendly%20at%20all.%20Has%20anyone%20managed%20to%20resolve%20this%20so%20that%20it%20actually%20saves%20the%20credentials%20as%20it%20suggests%20it%20should%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20it%20stands%2C%20it's%20not%20fit-for-purpose%20and%20I%20know%20I%20will%20have%20clients%20that%20will%20not%20want%20to%20use%20this%20in%20its%20current%20state.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-888577%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Eacrobat%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EInformation%20Protection%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EPDF%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Epdf%20viewer%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-918685%22%20slang%3D%22en-US%22%3ERe%3A%20Adobe%20Acrobat%20Reader%20plug-in%20-%20user%20email%20has%20to%20be%20entered%20every%20time%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-918685%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20been%20investigating%20this%20further%20and%20the%20registry%20keys%2Fvalues%20can%20be%20put%20under%20the%20local%20machine%20registry%20hive%20(HKEY_LOCAL_MACHINE%5CSOFTWARE%5CWOW6432Node%5CAdobe%5CAcrobat%20Reader%5CDC%5CMicrosoftAIP)%20instead%20of%20the%20current%20user%2C%20which%20under%20some%20circumstances%20may%20make%20deployment%20easier.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUnfortunately%2C%20the%20%22enter%20your%20email%20address%22%20prompt%20shows%20no%20sign%20of%20going.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnyone%20from%20Microsoft%2FAdobe%20able%20to%20shed%20some%20light%20on%20this%20behaviour%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

I've been testing the Acrobat Reader plug-in to better show the assigned labels to users. No problem at all installing the client and plug-in, configuring unified labels, granting admin consent to the Acrobat Reader app in Azure AD, adding the registry key to automatically display the label.

 

What I can't resolve, and would dearly like to, is the requirement to enter the user's email address EVERY TIME a labelled PDF is accessed. I've signed in once, selected to save the user credentials to save time, and the relevant registry value is in place (bSaveCredentials = 1), but it makes no difference - if I then try to open a labelled PDF, I still get asked to enter email address.

 

This isn't user-friendly at all. Has anyone managed to resolve this so that it actually saves the credentials as it suggests it should?

 

As it stands, it's not fit-for-purpose and I know I will have clients that will not want to use this in its current state.

2 Replies

I've been investigating this further and the registry keys/values can be put under the local machine registry hive (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\MicrosoftAIP) instead of the current user, which under some circumstances may make deployment easier.

 

Unfortunately, the "enter your email address" prompt shows no sign of going.

 

Anyone from Microsoft/Adobe able to shed some light on this behaviour?

UPDATE: new versions of Acrobat Reader DC and the associated MIP add-in are available (as from 15 October 2019) and this issue has been resolved. No more email address prompt!