PURVIEW | Sensitivity labels absent from the Office 365 suite

[Laurent_TERUIN_MVP]

Hello we're having trouble setting up sensitivity labels in Microsoft Office Desktop 365.

With our Microsoft Unified support we opened an incident ref

(Purview Can not apply sensitivity label/Ticket#2401221420002405 Date opened 1/22/2024, 3:13:17 PM) but the Microsoft support teams haven't answered us for 8 days !

all is explained here https://unifiedit.wordpress.com/2024/01/23/purview-les-etiquettes-de-sensibilite-absentes-dans-la-su...

To sum up, the sensitivity labels are present for the same user in Office Online but not in the Desktop part.

Any ideas?

Thanks for your help

Regards 

[#2]

Hi @Laurent_TERUIN_MVP,

Have you gone through the information in the below link to see if these scenarios may be your issue?

Sensitivity labels are missing - Microsoft 365 | Microsoft Learn

[#3]

The root cause was GPOs 😉 thanks for your time