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Policy Tip Text not working for some policies

Copper Contributor

Hi,

I have an issue with the Policy Tip Text not showing for a specific rule in Outlook. It does however show in OWA.

My rule is quite simple. Condition = File extension is docx, pdf, xlsx, pptx and Content is shared from Microsoft 365 with people outside my organisation.

 

The policy tip should appear and allow the user to override by providing a business justification. 

The policy tip does not appear in the Outlook client, but does appear in OWA.

 

If I change the condition to Recipient Domain is hotmail.com, gmail.com and Content is shared from Microsoft 365 with people outside my organisation then the policy tip does appear.

Does the policy tip not work when using file extensions in the Outlook Client?

 

Secondly, when the rule is configured as Condition = File extension is docx, pdf, xlsx, pptx and Content is shared from Microsoft 365 with people outside my organisation, sending through OWA (with the user overriding the policy restriction), the email is still blocked from being sent to an external recipient. The email is sent, but the DLP rule still blocks the email and the user receives the email block notification.

 

I have other policies where the override works successfully.

 

Any ideas on how to fix this issues?

 

Thanks,

Ben

 

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