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SOLVED

Policy Tip is not working in Outlook Client but works in OWA

Brass Contributor

User A signs into Computer X (and other Computers also), and the policy tip is functional for him in both the Outlook client and OWA.

User B signs into to the same Computer X, policy tip doesn't work for him on Outlook Client but OWA works.

 

We have noticed that for User A account policy nudge rule and classification xmls under C:\Users\<User Profile>\AppData\Local\Microsoft\Outlook location and also Computer\HKEY_CURRENT_USER\Software\Microsoft\office\16.0\outlook\PolicyNudges key in registry but these are not getting created for User B on whichever machines he logs on.

 

The missing xml files in the user profile of User B and missing registry key in HKey current user points to either User account/profile related issue or network glitch.

 

Operating System - Windows 10/11

Outlook Version - Current channel 2403

 

Please help.

1 Reply
best response confirmed by Sochito (Brass Contributor)
Solution
After assigning the E5 license to User B, it worked fine for him as well.
1 best response

Accepted Solutions
best response confirmed by Sochito (Brass Contributor)
Solution
After assigning the E5 license to User B, it worked fine for him as well.

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