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Microsoft Purview - User not getting prompt to apply sensitivity label

Copper Contributor

We have a few users who have stopped getting prompt to apply MS Purview sensitivity labels on emails only in Outlook on IOS and Outlook online. Their windows laptops are fine. We have checked that they are part of the group that the label publishing policy is applied to and had been using the labels earlier successfully until recently. What are the things I can do to troubleshoot this issue?

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